Overview
Work History
Education
Skills
Timeline
Hi, I’m

Elsie Soulier

Brandon,MB

Overview

25
years of professional experience
2
years of post-secondary education

Work History

Private

Caregiver
08.2021 - Current

Job overview

  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed monthly grocery shopping.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain a safe and clean environment for client while respecting the clients personal space.

Victoria Hotel and Suites

Banquet Server
01.2021 - 03.2021

Job overview

  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Worked with banquet manager to coordinate event set up and schedule.
  • Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
  • Responded to guest inquiries and requests promptly and courteously.
  • Answered guest questions about event plans and food service choices.
  • Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
  • Maintained clean and safe work environment.
  • Assessed meal preparation to check creation of special orders and cooking procedures.

Sand Hills Casino

Gold Member Representative
09.2020 - 11.2020

Job overview

  • Enhanced customer satisfaction by providing exceptional service and addressing member concerns promptly.
  • Exceeded individual performance metrics regularly while also contributing significantly towards the team''s goals achievement.
  • Maintained accurate records of member interactions using CRM software, facilitating effective tracking of information and future reference.
  • Assisted members in selecting suitable financial products, tailoring offerings to their specific needs.
  • Ensured compliance with regulatory requirements by diligently verifying documentation submitted by members during transactions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Verified customer identification and documentation for compliant transactions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Brightscape Endeavours

Youth Support Worker
01.2019 - 04.2019

Job overview

  • Established a positive rapport with participants by maintaining open lines of communication and actively listening to their concerns.
  • Managed crisis interventions when required by assessing risks while collaborating closely with multidisciplinary teams.
  • Enhanced youth development by implementing engaging and interactive activities tailored to individual needs.
  • Reduced behavioral issues by establishing clear expectations and consistent consequences for actions.
  • Empowered youth by fostering a sense of self-worth and confidence, ultimately equipping them for future success.
  • Collaborated with families to provide support and resources for youth development and wellbeing.
  • Utilized creative arts therapy modalities like painting or music expression sessions allowing emotional release amongst participants.
  • Supported the development of essential life skills including financial literacy, time management, decision-making capabilities.
  • Coordinated field trips that provided cultural enrichment experiences linking real-world contexts with classroom learnings.
  • Managed and led activities promoting growth in mental, emotional, and educational areas.
  • Completed necessary reports and documentation to maintain thorough, accurate case records.
  • Contributed to development of individualized plans to support youth goal achievement.

COSMOS

Disability Support Worker
08.2018 - 11.2018

Job overview

  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.

Bed Bath & Beyond

Customer Sales Representative
01.2018 - 03.2018

Job overview

  • Built strong relationships with clients through attentive service, leading to repeat business and referrals.
  • Emphasized product specifications to meet customer needs.
  • Increased customer satisfaction by addressing and resolving issues promptly and professionally.
  • Assisted call-in customers with questions and orders.
  • Handled returns or exchanges efficiently while preserving customer loyalty through courteous assistance and fair resolution practices.
  • Informed customers of promotions to increase sales productivity and volume.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Health Canada

Community Health Nurse
01.2000 - 01.2011

Job overview

  • Conducted home visits for at-risk patients, providing necessary medical care and support for improved wellbeing.
  • Participated in community outreach events promoting public health resources and services available to local residents.
  • Enhanced community health through delivering educational presentations on disease prevention, nutrition, and healthy lifestyles.
  • Collaborated with other health-focused organizations and agencies to promote community health.
  • Communicated with physicians and practitioners for patient care concerns to obtain orders and intervention protocols.
  • Managed immunization clinics, ensuring timely administration of vaccinations and reducing the spread of communicable diseases.
  • Served as a liaison between healthcare providers and patients'' families, facilitating communication and fostering trust.
  • Provided case management services for high-risk populations such as pregnant women, infants, elderly individuals, and those with chronic illnesses or disabilities.
  • Collaborated with multidisciplinary teams to develop effective interventions for patients with complex health conditions.
  • Employed critical thinking and problem-solving skills when faced with complex or ambiguous patient situations, leading to the identification of creative solutions that promoted optimal health outcomes.
  • Coordinated patient referrals to specialized services, ensuring timely access to needed care.
  • Educated family members and caregivers on patient care instructions.
  • Streamlined patient documentation by implementing electronic health records system, leading to increased efficiency in data management.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Implemented care plans for patient treatment after assessing physician medical regimens.

Education

Sundance College
Calgary, AB

Mental Health
09.2024 - Current

University Overview

University of Manitoba- Primary Care Skills
Winnipeg, MB

from Nursing
01.2000 - 05.2000

University Overview

Samaritan Training Centre
Brandon, MB

No Degree from ProfessionalDevelopment
01.2019 - 04.2019

University Overview

Red River Community Coledge
Winnipeg, MB

Registered Nurse from Nursing
1996.09 - 1998.06 (1 education.year_Label & 9 education.months_Label)

University Overview

Skills

  • Dependable and Responsible
  • Multitasking and Organization
  • Strong Ethics
  • Compassionate Care
  • Direct Patient Care
  • Documentation

Timeline

Sundance College
Mental Health
09.2024 - Current
Caregiver
Private
08.2021 - Current
Banquet Server
Victoria Hotel and Suites
01.2021 - 03.2021
Gold Member Representative
Sand Hills Casino
09.2020 - 11.2020
Youth Support Worker
Brightscape Endeavours
01.2019 - 04.2019
Samaritan Training Centre
No Degree from ProfessionalDevelopment
01.2019 - 04.2019
Disability Support Worker
COSMOS
08.2018 - 11.2018
Customer Sales Representative
Bed Bath & Beyond
01.2018 - 03.2018
Community Health Nurse
Health Canada
01.2000 - 01.2011
University of Manitoba- Primary Care Skills
from Nursing
01.2000 - 05.2000
Red River Community Coledge
Registered Nurse from Nursing
1996.09 - 1998.06 (1 education.year_Label & 9 education.months_Label)

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Elsie Soulier