Elsie Nwadialo
Regina,SK
Summary
Seasoned Operations Manager and talented leader with over 9 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
17
17
years of professional experience
Work History
Operations Manager
Siwanda Ventures
08.2015 - 02.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Health, Safety, and Environment (HSE) Officer
Bethanis Limited
01.2011 - 06.2015
- Conducted risk assessments regularly to mitigate potential hazards within the workplace environment
- Investigated workplace incidents thoroughly to identify root causes and recommend corrective actions for prevention of future occurrences
- Ensured compliance with all relevant health, safety and environmental regulations through diligent monitoring and reporting processes
- Reduced the number of accidents by developing and implementing comprehensive safety training programs for employees
- Advised management on the implementation of best practices in HSE management systems, leading to increased efficiency and reduced risks
- Verified compliance of workplace environments, equipment and practices with mandated safety standards
- Oversaw waste management efforts at facilities promoting recycling initiatives that resulted in cost savings as well as environmental benefits.
- Analyzed individual business needs to determine methods of environmentally-friendly and cost-effective waste reduction, recycling and disposal.
- Improved workplace safety by conducting regular site inspections and identifying potential hazards.
- Ensured compliance with all relevant health, safety, and environmental regulations through diligent monitoring and reporting processes.
- Communicated safety and environmental training material to employees and coached individuals on safety regulations and compliance.
- Prepared and implemented health and safety plans to protect employees and materials for construction projects.
- Established effective communication channels for employees to report near misses, incidents, and hazards, allowing timely preventive actions.
Customer Service Representative
Diamond Bank Plc
08.2007 - 10.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
Education
BSc. Environmental Management and Toxicology -
Federal University of Agriculture Abeokuta
Skills
- Operational Efficiency
- Health and Safety Compliance
- Customer Service
- Problem Solving
- Performance Evaluation
- Staff Development
- Logistics Oversight
- Team Leadership
- Goal Setting
- MS Office
- Operations Monitoring
- Decision-Making
Languages
English
Full Professional
Igbo
Native or Bilingual
Yoruba
Full Professional
Additional Information
Customer Service Training
Timeline
Operations Manager
Siwanda Ventures
08.2015 - 02.2024
Health, Safety, and Environment (HSE) Officer
Bethanis Limited
01.2011 - 06.2015
Customer Service Representative
Diamond Bank Plc
08.2007 - 10.2010
BSc. Environmental Management and Toxicology -
Federal University of Agriculture Abeokuta
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