Elsie Gonzalez
San Leandro
Summary
Experienced with supervising delivery teams and optimizing route efficiency. Utilizes effective communication and leadership skills to ensure timely and accurate deliveries. Track record of enhancing team performance and customer satisfaction through strategic management and problem-solving.
Overview
12
12
years of professional experience
Work History
Onsite Manager
PTLA Property Management
San Leandro, CA
03.2021 - Current
- Managed daily operations, ensuring compliance with property management policies and regulations.
- Coordinated maintenance requests, prioritizing urgent issues for prompt resolution.
- Oversaw tenant relations, addressing concerns and enhancing community engagement initiatives.
- Developed and implemented operational workflows to improve efficiency across multiple properties.
- Collaborated with other departments within the organization to share knowledge and resources as needed for better overall efficiency.
Delivery Driver Supervisor
Omnicare, CVS Health
Hayward, CA
03.2022 - 03.2026
- Oversaw daily delivery operations, ensuring timely and accurate shipments.
- Trained and mentored new drivers on safety protocols and route optimization.
- Managed driver schedules, balancing workload to maintain high service levels.
- Analyzed performance metrics to identify areas for operational enhancements.
- Addressed maintenance needs proactively by scheduling routine servicing appointments for company vehicles, reducing unexpected downtime due to mechanical problems.
- Implemented safety protocols to minimize accidents and injuries among delivery drivers.
- Recruited hired, and trained new drivers to ensure proper staffing levels were maintained at all times.
- Verified validity of vehicle inspection stickers and registrations.
- Utilized GPS technology to track driver progress, adjusting routes as needed to optimize delivery times.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Dispatcher Office Assistant
Angeles Delivery Services
Hayward, CA
09.2019 - 03.2022
- Coordinated daily dispatch operations, optimizing route efficiency and delivery schedules.
- Managed communication between drivers and clients, ensuring timely updates and resolution of issues.
- Developed and maintained comprehensive logs for shipments, enhancing traceability and accountability.
- Streamlined documentation processes, improving accuracy in order processing and dispatch records.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
- Reduced errors in dispatch records by conducting regular audits and implementing corrective actions when necessary.
Delivery Courier
AMAZON FLEX
Stockton, CA
05.2018 - 09.2020
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
- Followed company policies and procedures during shift.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
- Conducted thorough vehicle inspections and maintenance checks, promoting safety on the road and minimizing downtime due to mechanical issues.
AUTHORIZED AGENT
OLD REPUBLIC HOME PROTECTION
San Ramon, CA
11.2017 - 05.2018
- Managed client inquiries, ensuring timely and accurate responses to enhance customer satisfaction.
- Streamlined claims processing procedures, improving efficiency and reducing turnaround times.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Oversaw compliance with regulatory requirements, maintaining company's reputation.
INDEPENDENT CONTRACTOR
DYNAMEX INC
Stockton, CA
09.2015 - 11.2017
- Managed logistics operations to ensure timely delivery of services and products.
- Coordinated with teams to streamline workflows and enhance operational efficiency.
- Trained and mentored new contractors on operational procedures and best practices.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
INTERPRETER-SPANISH
SELECT STAFFING
08.2015 - 10.2016
- Provide excellent customer service for spanish speaking people who needed help filling out papers for work. Translate companies rules and procedures to spanish speaking people. Also answer any questions or concerns any employees might have. Organized paperwork for company manager to verified everything was filled out as required.
INDEPENT-CONTRACTOR DRIVER
HENRY'S INDUSTRIES INC
Lodi, CA
07.2014 - 08.2015
- Planned and executed efficient delivery routes to optimize time management.
- Documented delivery logs accurately, maintaining transparent communication with dispatch teams.
- Collaborated with warehouse staff to ensure timely loading of supplies for deliveries.
- Followed all relevant traffic laws and safety regulations.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
Education
High School Diploma -
Delta College
Stockton, CA02-2015
High School Diploma - undefined
Stagg High School
Stockton, CA06-2014
Skills
- Adaptable Decision-making
- Logistics coordination experience
- Advanced problem solving
- Continuous improvement mindset
- Fleet management
- Performance evaluation
- Organizational skills mastery
- Efficient scheduling capabilities
- Strong leadership
- Positive attitude
- Customer service
- Punctual and reliable
Languages
Spanish
Full Professional
Timeline
Delivery Driver Supervisor
Omnicare, CVS Health
03.2022 - 03.2026
Onsite Manager
PTLA Property Management
03.2021 - Current
Dispatcher Office Assistant
Angeles Delivery Services
09.2019 - 03.2022
Delivery Courier
AMAZON FLEX
05.2018 - 09.2020
AUTHORIZED AGENT
OLD REPUBLIC HOME PROTECTION
11.2017 - 05.2018
INDEPENDENT CONTRACTOR
DYNAMEX INC
09.2015 - 11.2017
INTERPRETER-SPANISH
SELECT STAFFING
08.2015 - 10.2016
INDEPENT-CONTRACTOR DRIVER
HENRY'S INDUSTRIES INC
07.2014 - 08.2015
High School Diploma - undefined
Stagg High School
High School Diploma -
Delta College