Elsie Donkor
Toronto,ON
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Blackmenn
Netherland , Amsterdam
05.2022 - 05.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
Production Worker
Ghana Brewery Company
Ghana , Accra
10.2021 - 04.2022
- Operated forklift to move materials and finished products within warehouse.
- Loaded and unloaded delivery trucks with pallet jacks and hand carts.
- Inspected product quality prior to packaging and shipment.
- Maintained inventory of raw materials, tools, parts, supplies, and finished goods.
- Performed minor repairs on machinery as needed.
- Monitored production line operations to ensure efficiency and accuracy.
- Assisted in setting up production lines for manufacturing processes.
Education
Bachelor of Arts - Integrated Development Studies
University For Development Studies
Ghana 11-2021
Skills
- Administrative Support
- Customer Service
- Cash Handling
- File Management
- Spreadsheet tracking
- Mail distribution
- Clerical Support
Timeline
Front Desk Receptionist
Blackmenn
05.2022 - 05.2024
Production Worker
Ghana Brewery Company
10.2021 - 04.2022
Bachelor of Arts - Integrated Development Studies
University For Development Studies