Elsie Blain
Prescott
Summary
Extensive experience customer service, and maintaining cleanliness. Utilizes teamwork and communication skills to enhance service efficiency. Knowledge of fast-paced environments, ensuring consistent and quality service.
Enjoy serving new customers and providing a relaxed and friendly experience for repeat, regular, customers
Overview
38
38
years of professional experience
Work History
Fast Food Team Member
Tim Horton's Restaurant
05.2007 - Current
- Provided customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Collaborated with team members to maintain smooth workflow during peak hours.
- Training new staff on procedures and customer interaction techniques.
- Enhanced customer satisfaction by providing efficient and friendly service at the counter and drivethru.
- Contributed to increased sales by upselling menu items and promoting limited-time offers.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Resolved customer complaints professionally, offering solutions that align with company policies while maintaining customer satisfaction.
Restaurant Server
Angelo's Restaurant
09.1997 - 01.2007
- Demonstrated menu knowledge, effectively answering questions and making recommendations to enhance customer satisfaction.
- Managed multiple tables simultaneously, prioritizing tasks to maintain efficiency during peak hours.
- Trained new servers on restaurant procedures and customer service standards to uphold operational excellence.
- Resolved customer concerns promptly, maintaining a calm demeanor and fostering guest loyalty.
- Cultivated warm relationships with regular customers.
Restaurant Server
New Service Restaurant
06.1987 - 09.1997
- Provided customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to ensure timely food delivery and presentation quality.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations consistently.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Greeted new customers, discussed specials, and took drink orders.
Education
High School Diploma -
TR Leger
Prescott, ON03-2005
Skills
- Customer service
- Team collaboration
- Staff training
- Complaint resolution
- Point of sale systems
- Positive attitude and enthusiasm
- Reliable and punctual
Timeline
Fast Food Team Member
Tim Horton's Restaurant
05.2007 - Current
Restaurant Server
Angelo's Restaurant
09.1997 - 01.2007
Restaurant Server
New Service Restaurant
06.1987 - 09.1997
High School Diploma -
TR Leger