Elsa Melissa Gomar
Martinez
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Tillys
Concord
03.2026 - Current
- Assisted in managing daily store operations and employee schedules.
- Trained new staff on customer service protocols and product knowledge.
- Collaborated with team members to optimize workflow and efficiency.
- Resolved customer inquiries and complaints with professionalism and care.
Sales Associate
Tillys
Concord
11.2023 - 03.2026
- Assisted customers in finding products and provided knowledgeable recommendations.
- Maintained store cleanliness and organized merchandise displays effectively.
- Processed transactions accurately using point-of-sale systems.
Receptionist
Orinda Pet Grooming
Orinda
06.2023 - 06.2024
- Managed appointment scheduling for pet grooming services efficiently.
- Answered phone calls and responded to customer inquiries promptly.
- Greeted customers warmly upon arrival at the grooming facility.
Education
Olympic High School
Concord , CaSkills
- Customer service and satisfaction
- Issue resolution
- Workflow optimization
- Attention to detail
- Time management
- Multitasking
- Adaptability under pressure
- Communication skills
- Hardworking
- Money handling
References
References available upon request.
Timeline
Assistant Manager
Tillys
03.2026 - Current
Sales Associate
Tillys
11.2023 - 03.2026
Receptionist
Orinda Pet Grooming
06.2023 - 06.2024
Olympic High School