Elsaid Abonaim
Etobicoke,ON
Summary
Highly-qualified Housekeeping Supervisor offering 12 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Skilled Housekeeping Supervisor adept at managing services of Large hotel with high marks for efficiency. Enthusiastic about meeting challenging demands in high-volume environments.
Overview
12
12
years of professional experience
Work History
Housekeeping Manager
Sheraton Parkway Hotel
2018.09 - Current
- Completed schedules, shift reports, and other business documentation.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Evaluated employee performance and developed improvement plans.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
Housekeeping Supervisor
Sheraton Parkway Hotel
2014.03 - 2018.08
- Managed laundry sorting, washing, drying, and ironing.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Worked with front desk to respond promptly to all guest requests.
- Evaluated employee performance and developed improvement plans.
- Communicated repair needs to maintenance staff.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Trained and mentored new staff on cleaning and safety protocols.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
House Person
Sheraton Parkway Hotel
2012.02 - 2014.02
- Disposed of trash and recyclables each day to avoid waste buildup.
- Kept building entryway glass clean and polished for professional presentation.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Reported found guest articles and merchandise damage to managers on duty.
- Refilled par stock of guest amenities and supplies in each housekeeping storage area.
Education
Teaching -
Tanta University
Egypt05.2005
Skills
- Lightspeed
- Opera PMS
- Galaxy
- Guest Experiences ( GXP )
- Microsoft Office
Timeline
Housekeeping Manager
Sheraton Parkway Hotel
2018.09 - Current
Housekeeping Supervisor
Sheraton Parkway Hotel
2014.03 - 2018.08
House Person
Sheraton Parkway Hotel
2012.02 - 2014.02
Teaching -
Tanta University
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