Elsa Yanez
Sacramento
Summary
Organized and detail-focused individual with a solid background in medical data entry and client management. Recognized for maintaining accurate records and resolving issues promptly, ready to contribute to data integrity and customer service excellence.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Medical Data Entry Clerk
ACS Xerox Company - Medicaid Program
West Sacramento, CA
01.2015 - 01.2018
- Processed claim data with precision, consistency, and focus.
- Worked through large batches of records to identify and correct data issues. Maintained accuracy under production targets.
- Adhered to the confidentiality and security of sensitive information. Met individual KPIs for data entered and completed tasks within deadlines.
Medical Data Entry Clerk
HP Enterprise - Medicaid Program
Rancho Cordova, CA
06.2010 - 06.2011
- Managed high-volume, batch processing of data by inputting medical claims and payment records accurately into the internal data management systems.
- Reviewed and corrected data discrepancies and errors in all data entry programs.
Bilingual Spanish Call Center Representative
State Dept. Of Social Services
Sacramento, CA
06.1995 - 08.1998
- Managed 80+ calls daily with multilingual clientele.
- Handled Spanish and English client inquiries, maintaining 90% retention.
- Resolved complex issues by coordinating with related departments effectively.
- Public Inquiry & Response
Education
Associate of Science - Medical Billing and Coding
Colorado Technical University - Virtual Education
Colorado Springs, CO01-2010
Skills
- Strong understanding of cultural fluency and the ability to build trust with diverse populations
- High degree of empathy and ability to remain patient when faced with adversity
- Demonstrated ability to work collaboratively in a multidisciplinary care team
- Excellent organizational skills and attention to detail
- Exceptional communication and interpersonal skills
- Comfortable in a fast-paced, team-oriented environment
- Proficiency in navigating computer applications
- Desire to exceed customer expectations and grow professionally
Certification
- Call Center Representative Trainee
- 02/05/2020 - Present
- Myra Golden - Conversation Engineering - Conflict Resolution Workshop
- Https://www.youtube.com/@myragolden
- De-escalation Difficult Customers Empathy Under Pressure Control Phone Skills Chat & Email Tone The Apology Without Liability Healthcare Communication Financial Services Compliance Power Phrases Coaching Frameworks
- Healthcare Customer Service Representative Trainee
- 03/2020 - Present
- Shiena Mendez - Quality Analyst
- Https://www.youtube.com/@kwestyon
- Communication Techniques: Lessons on active listening, effective questioning (using the 'funnel' method), and assertive communication to improve call outcomes.
- Practical Scenarios: 'Bad vs. Great' customer service simulations that break down real-world calls to explain why certain resolutions work better than others.
- Specialized Support: Tips for specific roles like chat support and managing difficult or 'irate' customers.
Timeline
Medical Data Entry Clerk
ACS Xerox Company - Medicaid Program
01.2015 - 01.2018
Medical Data Entry Clerk
HP Enterprise - Medicaid Program
06.2010 - 06.2011
Bilingual Spanish Call Center Representative
State Dept. Of Social Services
06.1995 - 08.1998
Associate of Science - Medical Billing and Coding
Colorado Technical University - Virtual Education