ELSA VIRAY
1531 Adelaide Street, Concord
Summary
Dynamic professional with a strong focus on problem-solving and interpersonal skills in the restaurant industry. Experienced in managing daily operations, overseeing inventory, and training staff to deliver exceptional service and maintain health standards.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Restaurant Manager
Honeybee Food Corporation
6371 Lone Tree Way Brentwood
08.2022 - Current
- Managed daily restaurant operations to ensure efficient service and guest satisfaction.
- Oversaw inventory management, maintaining optimal stock levels of food and supplies.
- Trained new employees on company policies and customer service standards.
- Implemented health and safety protocols to meet regulatory requirements.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Ensured compliance with all food safety regulations and sanitation standards.
- Assisted with kitchen preparation during peak times.
- Adhered to all health department regulations regarding food storage and preparation.
Food clerk/Personal Shopper
Safeway
4309 Clayton road, Concord
08.2013 - Current
- Picking online grocery orders and preparing them for customer to pick up or delivery.
- Assisted customers with product selection and queries.
- Ensured freshness of food products by checking expiration dates.
Shift Supervisor
Burger King
Walnut Creek
02.2020 - 03.2022
- Supervised daily operations and maintained high service standards during shifts.
- Resolved customer complaints and provided solutions to enhance satisfaction.
- Trained new team members on procedures and customer service expectations.
- Ensured compliance with health and safety regulations in food preparation areas.
- Assisted in maintaining cleanliness of dining area and kitchen facilities consistently.
Education
BSE Major in Chemistry -
URS MORONG
PHILIPPINES04-2001
Skills
- Food preparation standards
- Inventory management
- MS Office proficiency
- Computer Literate
- Can work Under Pressure
- Can work with minimal supervision
Certification
- Bookkeeping and Accounting 1
- Bookkeeping and Accounting 2
Timeline
Restaurant Manager
Honeybee Food Corporation
08.2022 - Current
Shift Supervisor
Burger King
02.2020 - 03.2022
Food clerk/Personal Shopper
Safeway
08.2013 - Current
BSE Major in Chemistry -
URS MORONG