Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Elsa Nadal

Montreal,QC

Summary

Bilingual professional dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing schedules, and collecting messages to facilitate communication. Positive and upbeat with strong relationship-building abilities.



Overview

10
10
years of professional experience

Work History

Receptionist

Bon En Tit'os
05.2017 - 05.2025
  • Managed front desk operations, ensuring smooth daily workflow and client satisfaction.
  • Coordinated appointments and schedules.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone, confirmed appointments, communicated with clients, and updated client records.
  • Handled complaints and questions, and re-directed calls to other team members.

Dog Groomer

Bon En Tit'os
04.2017 - 05.2025
  • Implemented new dog grooming service at pet store and built up client base. Developed strong relationships with clients, creating trust in the quality of dog grooming services.
  • Improved customer relations, by communicating with clients over the phone and in person to provide accurate information on services, pricing, and booking appointments.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Assisted in inventory management by tracking product usage and replenishing supplies as needed, maintaining optimal stock levels at all times.
  • Developed dog grooming training for students on how to groom and desensitize dogs. Provided side by side coaching and background information on various cuts and techniques.
  • Skillfully managed difficult pets using specific handling techniques and patience, ensuring a stress-free experience for the owners and their dogs.
  • Educated clients on proper at-home pet care, promoting healthy habits between visits.

Sales Associate

Square Mobile
11.2016 - 01.2017
  • Provided product information to customers on phones, accessories and merchandise care.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Organized shelves to maintain the stores visual appeal, and promote specific products.
  • Installed screen protectors and cases for customers after purchase.
  • Engaged with customers to build rapport and loyalty.

Restaurant Hostess

Sushi Palace
07.2016 - 10.2016
  • Demonstrated multitasking skills, such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.

Sales Associate

Nature's Pet Centre (Westmount)
04.2015 - 03.2016
  • Worked with customers to find a suitable pet and /or products. Provided information about various animals and their care.
  • Solved customer challenges by offering relevant products and services.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built relationships with customers to encourage repeat business.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Trained new sales team associates in pet product knowledge
  • Took care of animals in store.

Education

Dog Grooming -

Spa Bete VIP Plateau
01.2017

Professional Hair Stylist -

Aveda Institute
03.2015

High School Diploma -

Heritage Academy
01.2014

Makeup Artist Course -

Paramita
01.2014

Skills

  • Bilingual (Fluent in French and English)
  • Time management
  • Organization skills
  • Scheduling
  • Excellent customer service
  • Great at building strong relationships

References

  • Mathilde Cormier: 514-435-7287 - Owner and Manager of "Bon En Tit'os"

Timeline

Receptionist

Bon En Tit'os
05.2017 - 05.2025

Dog Groomer

Bon En Tit'os
04.2017 - 05.2025

Sales Associate

Square Mobile
11.2016 - 01.2017

Restaurant Hostess

Sushi Palace
07.2016 - 10.2016

Sales Associate

Nature's Pet Centre (Westmount)
04.2015 - 03.2016

Professional Hair Stylist -

Aveda Institute

High School Diploma -

Heritage Academy

Makeup Artist Course -

Paramita

Dog Grooming -

Spa Bete VIP Plateau

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Elsa Nadal