Elsa Michel

Accounts Payable & Full-Cycle Processing

• Assumed full ownership of the Accounts Payable function, successfully implementing end-to-end processing procedures.
• Managed vendor relations and ensured compliance by collecting W-9s and accurately matching purchase orders and packing slips to invoices.
• Processed and prepared payments using Blackbaud Financial Edge and Bill.com.
• Issued enrollment refunds, employee expense reimbursements, field trip deposits, and final pay for termed employees.
• Expense Tracking & Reconciliation
• Reconciled credit card statements (VISA, AMEX, PEX) and tracked expenses in Excel, applying exact General Ledger (GL) codes.
• Audited and processed monthly benefit statements (Kaiser, Guardian, Superior Vision, Principal Financial), accurately allocating costs to respective departments.

Human Resources & Payroll

• Managed Full-Cycle Onboarding & Offboarding: Facilitated seamless transitions for 70+ employment types (salaried, hourly, seasonal), including E-Verify, background checks, and benefit/retirement plan enrollments (403b).
• Processed Bi-Monthly Payroll: Handled all employee data, salary adjustments, and complex deductions (garnishments, tuition, 403b ER-matching) in Paylocity while processing annual ACA reports and distributing W2s.
• Orchestrated Benefits Administration: Coordinated annual open enrollment and processed qualifying life events (QLE) through EASE.
• Ensured Regulatory Compliance: Tracked and scheduled compliance training via Vecto Solutions, managed personnel files, and maintained up-to-date knowledge of employment laws.
• Generated Financial & HR Reports: Created routine reports detailing payroll, absence liability, and compliance tracking.
• Oversaw Background Screening: Managed fingerprinting and background checks using CADOJ's AAJC Portal and Trusted Employees.

Education & Program Leadership

• Program Strategy: Designed, implemented, and evaluated educational goals and curriculum objectives to drive continuous program improvement.
• Event Coordination: Directed sacramental preparation and family faith formation classes, managing logistics and communications for up to 300 families.
• Team Development: Recruited, trained, and supervised a team of up to 50 volunteer catechists.

Operations & Administration

• Budget Management: Prepared and monitored program budgets, maintained accurate records, and streamlined administrative operations.
• Stakeholder Relations: Facilitated ongoing communication and coordinated with pastors, pastoral staff, catechists, and parents.
• Bilingual Support: Leveraged fluent English and Spanish communication skills to serve diverse community populations.

• Supervised and trained a customer service team of up to 5 employees, delegating daily assignments and ensuring prompt issue resolution.
• Resolved escalated customer complaints, ensuring high satisfaction and retention.
• Managed inventory tracking and work-order processing, maintaining accurate records and seamless daily operations.
• Streamlined department policies and simplified software forms/reports, which improved overall workflow efficiency and quality control.

• Oversaw the credit department, evaluating, researching, and approving customer credit applications.
• Negotiated payment plans with delinquent accounts and prepared legal documentation for escalations and litigation.
• Managed financial transactions, including the processing of credit memos and customer refunds.
• Acted as primary liaison with collection agencies, credit reporting bureaus, and insurance companies to resolve account discrepancies.

• Administered co-op advertising programs and tracked financial reporting to ensure accuracy.
• Processed cash receipts, miscellaneous deposits, and account records.
• Reconciled price protection, monthly sales, and quarterly inventory reports to maintain data integrity.
• Facilitated communication between vendors, customers, and internal teams to support operations.