Elsa Lionga
Toronto
Profil professionnel
Customer-focused and bilingual professional with over three years of customer service experience and additional experience in human resources and early childhood education. Recognized for excellent communication, problem-solving, and interpersonal skills. Fluent in English and French, with the flexibility to work variable schedules, including weekends, holidays, and on-call shifts. Willing to travel for work and physically capable of lifting and handling luggage weighing up to 23 kg (50 lb). Dedicated to providing exceptional customer service while maintaining professionalism and safety.
Assistant Educator in Kindergarten avec 7 ans d'expérience, je soutiens le développement des enfants tout en assurant leur bien-être. Empathique et communicatif, je crée un environnement sécurisant et stimulant pour les enfants. Fort de mes compétences en communication et en travail d'équipe, je m'engage à favoriser leur épanouissement.
Vue d'ensemble
2
2
Languages
1
1
Certification
9
9
years of professional experience
Expérience
Assistant Educator in Kindergarten
CPE Les Amis du Monde
Toronto, Canada
2024.10 - 2026.08
- Communicate effectively with parents in English and French regarding children's daily activities and well-being.
- Support children's physical, emotional, and social development.
- Assist with educational activities while maintaining a safe environment.
- Work collaboratively with staff and families to provide quality care.
Customer Service Representative
Airtel Congo
Kinshasa
2020.01 - 2023.09
- Delivered outstanding customer service by responding to customer inquiries and resolving issues efficiently.
- Maintained a high level of customer satisfaction in a fast-paced environment.
- Communicated professionally with customers from diverse backgrounds.
- Worked collaboratively with team members to meet performance goals.
- Managed multiple priorities while maintaining accuracy and professionalism.
- Adapted quickly to changing customer needs and operational requirements.
Human Resources Assistant
Saint Joseph Hospital
2018.01 - 2019.09
- Maintained employee records and personnel files.
- Assisted with recruitment activities and job postings.
- Verified payroll information and managed attendance records.
- Performed a variety of administrative and customer service duties.
Formation
Bachelor's Degree - Human Resources Management
Institut Supérieur de Commerce
Kinshasa, Democratic Republic of the CongoCompétences
- Fluent in English
- Fluent in French
- Customer service experience
- Excellent oral communication skills
- Excellent written communication skills
- Strong interpersonal skills
- Conflict-resolution skills
- Proficient in Microsoft Office
- Strong organizational skills
- Time management abilities
- Ability to work variable schedules
- Willingness to travel
- Physically able to lift and handle luggage
- Team player
- Positive attitude
- Professional appearance
- Empathie envers les collègues
- Navigation Internet avancée
- Présentations PowerPoint
- Autonomie
Certificats
- Project Management Certificate, Francophone Hostel of Toronto, 2024-01-01
- Microsoft Word & Excel, COSTI Language and Skills Training Services, 2024-01-01
- Digital and Media Literacy, COSTI Language and Skills Training Services, 2024-01-01
Personnalisé
Available upon request.
Langues
Français
Anglais
Chronologie
Assistant Educator in Kindergarten
CPE Les Amis du Monde
2024.10 - 2026.08
Customer Service Representative
Airtel Congo
2020.01 - 2023.09
Human Resources Assistant
Saint Joseph Hospital
2018.01 - 2019.09
Bachelor's Degree - Human Resources Management
Institut Supérieur de Commerce