Elsa Liang
Kingston,ON
Summary
Ability to handle multiple projects simultaneously with a high degree of accuracy.
With over 5 years of experience in banking frontline operations and risk control, to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, detail-minded and problem-solving skills.
Overview
6
6
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Premier Relationship Officer
HSBC Bank
03.2018 - 12.2023
- Provided exceptional customer service, addressing client queries promptly and efficiently.
- Facilitated seamless communication between clients and bank representatives, fostering trust and enhancing overall satisfaction levels.
- Implemented risk mitigation measures in the management of premier accounts to protect both the bank's interests and those of its valued clients.
- Ensured compliance with all regulatory requirements while managing high-value accounts and transactions.
- Mentored and trained new Premier Relationship Officers, sharing best practices and fostering a culture of continuous learning within team.
Company Secretary
Profit Accounting
08.2017 - 01.2018
- Promoted transparency in corporate governance by consistently updating stakeholders on important decisions, financial performance, and other relevant information.
- Facilitated seamless communication between board members, shareholders, and management by organizing regular meetings and conference calls.
- Collaborated with cross-functional teams to ensure adherence to all applicable laws, rules, and regulations within the organization.
- Improved efficiency in filing statutory reports with regulatory bodies by implementing an organized system for tracking deadlines.
Junior Accountant (Internship)
H.S. LEUNG & K.F. CHEUNG CPA LIMITED
07.2015 - 08.2015
- Maintained accurate records of fixed assets for depreciation calculations and proper asset tracking.
- Collaborated with senior accountants to perform month-end closing procedures, ensuring timely financial reporting.
- Reduced errors in financial reporting through meticulous review and analysis of documents.
- Provided support during audits by gathering requested documentation and answering questions from auditors.
Education
BA (Honours) International Business Management
Northumbria University
08.2017
Higher Diploma in Accountancy
Hong Kong Institute of Vocational Education
07.2016
Diploma in Human Resources Management
Hong Kong Baptist University
07.2014
Skills
Portfolio Management
Compliance Awareness
Customer Service
Problem-Solving
Decision-Making
Certification
ACAMS - CERTIFIED ANTI-MONEY LAUNDERING SPECIALIST (CAMS)
Timeline
Premier Relationship Officer
HSBC Bank
03.2018 - 12.2023
Company Secretary
Profit Accounting
08.2017 - 01.2018
Junior Accountant (Internship)
H.S. LEUNG & K.F. CHEUNG CPA LIMITED
07.2015 - 08.2015
BA (Honours) International Business Management
Northumbria University
Higher Diploma in Accountancy
Hong Kong Institute of Vocational Education
Diploma in Human Resources Management
Hong Kong Baptist University