Elsa Gray
Richmond,BC
Summary
Self-motivated business professional brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History of retaining clients and talented staff.
Overview
5
5
years of professional experience
Work History
Sales Manager
Sekure Merchant Solutions
06.2020 - 09.2021
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Evaluated performance against goals and implemented appropriate development plans.
- Coached high-achieving sales employees to fill leadership positions with qualified staff and boost company growth.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Sales Representative
Sekure Merchant Solutions
09.2019 - 06.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Increased sales revenue by identifying and targeting high-potential accounts.
Administrative Assistant
Global Village
02.2018 - 08.2019
- Managed filing system, entered data and completed other clerical tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Volunteered to help with special projects of varying degrees of complexity.
Assistant Manager
The Body Shop
03.2017 - 01.2018
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Organized promotional events and interacted with community to increase sales volume.
Education
High School Diploma -
Hugh McRoberts Seconday
Richmond, BCSkills
- Team Building and Leadership
- Customer Relationship Building
- Interpersonal communication skills
- Timesheet Processing
- New Hire Onboarding
- Data Confidentiality
- Sales team training
- Staff Management
Languages
French
Elementary
Spanish
Limited Working
Timeline
Sales Manager
Sekure Merchant Solutions
06.2020 - 09.2021
Sales Representative
Sekure Merchant Solutions
09.2019 - 06.2020
Administrative Assistant
Global Village
02.2018 - 08.2019
Assistant Manager
The Body Shop
03.2017 - 01.2018
High School Diploma -
Hugh McRoberts Seconday
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