Elsa Danta
Brampton
Summary
Dynamic Administration Coordinator at Laurentian Bank with a proven track record in optimizing office workflows and enhancing team collaboration. Skilled in documentation and recordkeeping, I developed training materials that improved onboarding efficiency. Recognized for exceptional customer service and attention to detail, I consistently maintained high performance evaluations.
Professional administration expert with hands-on experience in coordinating office operations and managing administrative tasks. Known for strong focus on team collaboration and delivering results, adaptable to changing needs and reliable in all situations. Proficient in scheduling, communication, and resource management, with proven track record in maintaining efficient office environments. Highly organized, with excellent problem-solving skills and results-driven approach.
Overview
47
47
years of professional experience
Work History
Administration Coordinator
Laurentian Bank
08.2000 - 10.2024
- Delivered exceptional customer service while managing incoming calls/email inquiries from both internal and external parties professionally and promptly.
- Optimized office workflow by maintaining up-to-date procedural documentation for reference by all staff members.
- Contributed to a positive work environment by organizing team-building activities that fostered camaraderie among colleagues.
- Developed comprehensive training materials for new hires, improving onboarding efficiency and overall job satisfaction.
- Served as liaison between clients or customers and internal departments to ensure timely resolution of inquiries or concerns.
- Trained junior administrators in company procedures enabling them to quickly acclimate and contribute effectively within their roles.
- Enhanced office productivity with thorough calendar management and meeting coordination for executives and staff members.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Kept high average of performance evaluations.
Machine Operator
Tritan Products
10.1997 - 08.2000
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
Cleaner
Kadig Enterprises
11.1989 - 10.1996
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Sales Cleark
Tiendas Ta-Ta
04.1978 - 12.1988
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
- Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Opened and closed store by balancing cash registers and receipts.
- Managed inventory to ensure optimal product availability for meeting customer needs.
- Scanned merchandise and bagged using appropriate strategies for different items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
High School Diploma -
Seneca College
Toronto, On03-1996
Programmer - Computer Programmer
Academia Pitman
Montevideo, Uruguay11-1980
High School Diploma -
Liceo # 18
Montevideo, Uruguay11-1979
Skills
- Report generation
- Office administration
- Team collaboration
- Attention to detail
- Documentation and recordkeeping
- Data entry
- File organization
- Verbal and written communication
- Multitasking and organization
- Microsoft office
Timeline
Administration Coordinator
Laurentian Bank
08.2000 - 10.2024
Machine Operator
Tritan Products
10.1997 - 08.2000
Cleaner
Kadig Enterprises
11.1989 - 10.1996
Sales Cleark
Tiendas Ta-Ta
04.1978 - 12.1988
High School Diploma -
Seneca College
Programmer - Computer Programmer
Academia Pitman
High School Diploma -
Liceo # 18
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