Elsa Cota
Chula Vista
Summary
Dedicated Community Manager with 10 years of management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor.
Overview
5
5
years of professional experience
Work History
Community Manager
The Apartment Company
05.2018 - 04.2023
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Evaluated property conditions and recommended improvements.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Kept properties in compliance with local, state and federal regulations.
- Maximized rental income while minimizing expenses through effective planning and control.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Coordinated appointments to show marketed properties.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
Education
High School Diploma -
Kearny High School
Kearny Mesa, CA 06.2002
Skills
- Financial Budgeting and Reporting
- Facility Repair Reporting
- Property Tours and Inspections
- Operations Management
- Daily Operations Oversight
- Payment Management
- Property Tours
- Leasing and Sales
- Maintenance Oversight
- Schedule Planning
- Event Coordination
- Online Advertising
Timeline
Community Manager
The Apartment Company
05.2018 - 04.2023
High School Diploma -
Kearny High School
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