Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Elsa Botelho

Elsa Botelho

Toronto,ON

Summary

I am highly motivated individual, who is professional and committed to producing superior work. I want to succeed in a stimulation and challenging environment, building the success of the company while I experience advancement opportunities. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level costumer service position. Ready to help team achieve company goals. Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Freelance Lash Technician

Fantasy Lash
04.2022 - Current
  • Demonstrated thorough knowledge of all salon products and services.
  • Performed patch tests prior to full applications as necessary, mitigating risks associated with adverse reactions to products used in treatments.
  • Increased revenue through effective customer service and inventory management.
  • Maintained full schedule of appointments with over Number clients per week.
  • Promoted business growth by networking within the local community to gain referrals from satisfied clients.
  • Implemented stringent sanitation protocols for all tools and equipment used during procedures, reducing the risk of infections or irritations.
  • Followed strict safety standards to protect clients from injury or infection.
  • Maximized client satisfaction by consistently delivering high-quality results in a timely manner.
  • Stayed current on latest and diverse types of last extensions and different application processes.
  • Utilized exceptional customer service skills throughout lash consultations and services.

Self Employed

Sparkle & Shine
03.2019 - Current
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Identified issues, analyzed information and provided solutions to problems.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Worked well in a team setting, providing support and guidance.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Office Assistant

TS Towing
06.2015 - 05.2018
  • Prepared and changed reporta spreadsheets and administrative documents as per requirements - Maintaind office callendars, open and priotize mail, receive and prioritize phone calls - filling paperwork and photocopying -performed typing, document preparation, and work processing
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Created and maintained detailed records of all office activities.
  • Expedited document processing with accurate data entry and timely filing.
  • Acted as a liaison between departments to facilitate the flow of information leading to improved interdepartmental collaboration.
  • Utilized office management software to record and track customer information.
  • Processed incoming and outgoing mail and packages according to established procedures.

Bakery attendant/cashier

Ardglen Bakery
02.2012 - 07.2017
  • Mannaged hot table , deli slicer and made to order sandwiches -assisted in bakery with baked goods, breads and pastries -pocessed and priced customer orders - organized and prepared costumer orders for pick up and deliveries - operated saeco expresso machine and served costumers expressos, lattes and cappuccinos - cashed out costumers and provide superior costumer service - restocked and inventoried, baked goods, deli, fridge and freezer groceries -trained new employees on all pertinent job duties-close out register at the end of the shift and balance till -clean up the end of the shift incluiding; sweeping, cleaning and sanitizing bathroom, bakery area, hot-table area, washing floors, removing trash, etc - Use and care for all the equipment and tools used to perform duties -control supplies and amenities, and keep things stocked appropriately

waitress & bartender

Viva Cafe
07.2013 - 03.2015
  • Serve; beverage orders incluiding alcohol and food orders to guests -assisted chef in kitchen with food prep, cooking and plating -cashed out guests and provide superior customer service and established regular clientele -trained new employees; taught them the menu and all pertinent job responsabilities -close out register at the end of a shift and balance till -clean entire café, incluiding duating, vacuuming, cleaning and sanitizing bathrooms, cleaning and sanitizing the kitchenette, washing floors, removing trash, etc. -use and care for all the equipment and tools used for perform duties -control supplies and amenities, and keep things stocked appropriately

Education

12 -

Escola basica integrada

Skills

  • Bartending (3 years)
  • Serving (4 years)
  • Office Administration (3 years)
  • Costumer service (2 years)

Languages

English
Professional Working
Portuguese
Full Professional

Certification

Smart Serve, 08/01/13, Present

Timeline

Freelance Lash Technician

Fantasy Lash
04.2022 - Current

Self Employed

Sparkle & Shine
03.2019 - Current

Office Assistant

TS Towing
06.2015 - 05.2018

waitress & bartender

Viva Cafe
07.2013 - 03.2015

Bakery attendant/cashier

Ardglen Bakery
02.2012 - 07.2017

12 -

Escola basica integrada

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Elsa Botelho