Elrica Chan
Calgary,AB
Summary
Detail-oriented professional with 9+ years of experience in administrative roles, offering high-quality support in operations and accounting. Motivated, with excellent organizational and problem-solving skills, adept at handling adversity in high-paced environments. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
16
16
years of professional experience
Work History
Program Coordinator
Aurora College
Yellowknife, Canada
07.2020 - Current
- Company Overview: Government of the Northwest Territories
- Report directly to the Program Head, who is responsible for coordinating and administrating the Early Childhood Program, including all programs within the Diploma, Certificate, and Dual Credit delivery formats
- Provide program leadership, administration, and logistical planning, including proposal and report development, in addition to program promotion, delivery and evaluation
- Ensure the spending and staffing are appropriately budgeted and administered
- Ensure admission, acceptance, applications, transcripts, and reporting tasks are maintained
- Develop database, budget and reports
- Promote Aurora College activities, maintain public relations and market program activities
- Government of the Northwest Territories
Research Assistant (Casual/Part-time)
University of Toronto
, Canada
01.2023 - 12.2024
- Company Overview: Department of Curriculum Teaching and Learning
- Transcribing audio and video data
- Analyzing video data
- Department of Curriculum Teaching and Learning
Administrative Assistant
NTHSSA Northwest Territories Health and Social Services
Yellowknife, Canada
02.2020 - 07.2020
- Provided administrative support to the Child and Family Services Program
- Received clients, vendors and other parties, ensuring their comfort with services provided, and that the appropriate staff is aware of their presence in the office
- Liaise with clients and vendors on behalf of staff as the need requires
- Implemented an effective system for managing documents and written information processed through the reception areas
- Made travel arrangements for the Regional Manager, Supervisors, staff and clients when required
- Assisted staff in purchasing necessary goods, including gift vouchers, bus, and swim passes for clients as required
- Managed leave and attendance on behalf of the Program
- Assisted with the organization of meetings, conferences, and training sessions
Regional Administrative Assistant
Aurora College
Yellowknife, Canada
09.2019 - 02.2020
- Company Overview: Government of the Northwest Territories
- Provided administrative support to the Program Head and was responsible for accurately managing document flow, filing, and preparing financial and administrative documents
- Greeted visitors and assisted in arranging meetings with appropriate staff
- Assisted, accurately verified, and submitted financial forms for visa and other purchases
- Maintained, updated and knowledgeable of financial coding within the College
- Ordered and maintained the office, class supplies, printers and photocopier supplies
- Coordinated and assisted Instructors with their programs and projects for the communities
- Supported the Literacy Outreach Coordinator and Integration Officer in maintaining confidential files and assisting with current and upcoming projects for multicultural communities
- Assisted the Program head and employees with their purchase requests as needed
- Assisted potential and current students regarding programs/ courses offered on campus and in the community learning centres
- Managed student records registration, admissions, course marks and other documents
- Government of the Northwest Territories
Customer Relations Manager
The Brick
Yellowknife, Canada
03.2014 - 09.2019
- Directed all operational logistics of the business, including distribution, customer service, human resources, administration, and sales, following Bricks' objectives
- Shared knowledge on effective practices and competitiveness with other branches and headquarters
- Maximized the value of the business by maintaining good relationships with clients and the community
- Identified key contacts at potential client companies to establish and foster relationships
- Participated in one-on-one meetings with clients to explain services to guide their choices
- Grow the business by identifying new sales and business development opportunities
- Monitored and assessed the activities of our competitors to proactively satisfy and retain our clients
Channel Specialist
Canon Marketing Philippines
, Philippines
09.2008 - 02.2014
- Company Overview: Business Imaging Solutions Group
- Reinforced brand positioning as one of the top brands in the SOHO market by achieving monthly sales targets, increasing market share and ensuring customer sales
- Maintained a positive, empathetic and professional attitude toward customers at all times
- Resolved any customer complaints promptly and professionally
- Provided excellent service to maintain a positive reputation for the business
- Business Imaging Solutions Group
Education
Business Administration Certificate -
McMaster University
Hamilton, Ontario01.2024
Medical Terminology -
Aurora College
Yellowknife, NT04.2017
Bachelor of Science - Marketing
Far Eastern University
Manila, Philippines01.2003
Skills
- Leadership skills
- Adaptability
- Self-motivation
- Organizational skills
- Close attention to detail
- Excellent planning skills
- Ability to work under pressure
- Administrative skills
- Clerical skills
- Interpersonal skills
- Excellent written communication
- Excellent verbal communication
- Expense tracking
Training
- Aboriginal Cultural Awareness Training, 10/01/19
- Records and Information Management Fundamentals, 10/01/19
- Financial Legislation, Policy & Organization, 10/01/19
- Diversity and Inclusion in the Workplace, 10/01/19
- Administrative & Operational Records Classification, 10/01/19
- Intermediate Workplace First Aid with CPR and AED, 06/01/24
- Information Security Awareness Certificate, 09/01/24
- Staff Training Week at the University of Akureyri, Iceland, 05/01/24, Facilitated knowledge exchange, professional development, and collaboration among academic and administrative staff.
References
- Jim Arsenault, (Retired) Program Head, Early Learning & Child Care, Aurora College, j.arsenault.cia@gmail.com, 1 (506) 3842474
- Shelley Stagg Peterson, Professor and Project Director of NOW Play Partnership Project, University of Toronto, shelleystagg.peterson@utoronto.ca, 1 (416) 978-0329
- Afzal Suri, Store Manager, The Brick Yellowknife, asuri@thebrick.com, 1 (867) 446-7874
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Research Assistant (Casual/Part-time)
University of Toronto
01.2023 - 12.2024
Program Coordinator
Aurora College
07.2020 - Current
Administrative Assistant
NTHSSA Northwest Territories Health and Social Services
02.2020 - 07.2020
Regional Administrative Assistant
Aurora College
09.2019 - 02.2020
Customer Relations Manager
The Brick
03.2014 - 09.2019
Channel Specialist
Canon Marketing Philippines
09.2008 - 02.2014
Business Administration Certificate -
McMaster University
Medical Terminology -
Aurora College
Bachelor of Science - Marketing
Far Eastern University
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