Summary
Overview
Work History
Skills
Education and Training
Volunteer Experience
Relevant Skills
References
Timeline
Generic

Elowynn W

Victoria,BC

Summary

Dynamic professional and artist with proven skills in client assessment and customer service. Expertise in massage techniques enhances client satisfaction and drives business success. Strong ability to foster strategic relationships and implement effective systems in collaborative environments.

Overview

20
20
years of professional experience

Work History

Freelance Artist

Self
01.2018 - Current
  • Summer artist located downtown conducting tarot readings
  • Participated in professional development opportunities to enhance artistic and business skills.
  • Led classes in the community to help individuals embrace creativity and develop artistic skills.
  • Utilized diverse mediums and techniques to create visually appealing art pieces.

Assistant Management

CompanyZero
Victoria, B.C.
01.2011 - 01.2019
  • Facilitated resolution of conflicts between team members through constructive communication.
  • Tracked employee attendance records, timekeeping, and payroll information.
  • Implemented systems for tracking customer satisfaction levels.

Owner/ Manager

MinervaMassage
Victoria, B.C.
01.2011 - 01.2014
  • Formed and sustained strategic relationships with clients.
  • Formulated and executed strategic plans to fulfill company objectives.
  • Guaranteed adherence to all relevant laws, regulations, and industry standards.

Support Facilitator

Edmonton, Alberta
01.2008 - 01.2009
  • Guided clients in addressing physical, mental, and emotional factors influencing personal success.
  • Tracked accurate records on client progress and outcomes.
  • Facilitated group meetings, workshops and other activities related to client goals.

Massage Therapist

Spasation and Massage First Therapy
Edmonton, Alberta
01.2005 - 01.2006
  • Demonstrated proficiency in using massage therapy equipment, including massage tables, chairs, and accessories.
  • Boosted sales by delivering exceptional service and maintaining a positive, energetic attitude.
  • Cultivated workplace culture by fostering relationships with team members, honouring diversity and promoting shared goals.

Sales/ Merchandising, Design Support

ModaBoho
Edmonton, Alberta
01.2010
  • Developed trusting relationships with customers by making personal connections.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Helped customers find specific products, answered questions, and offered product advice.

Secretary

Trinity Soul Spa
Edmonton, Alberta
01.2003
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Responded to customer inquiries via email or telephone politely and professionally.

Skills

  • Customer Service
  • Collaboration
  • Production Management
  • Client Assessment
  • Massage Techniques
  • Design Selection
  • Product Compatibility
  • Inventory management
  • Data Entry
  • Research
  • Presentation Skills
  • Program Development

Education and Training

  • Safety Tickets, Safecom Inc, Edmonton, Alberta, 01/01/10
  • Serving it Right, 01/01/23
  • FoodSafe Certification
  • First Aid Training and Medical Administration, Red Cross, Edmonton, Alberta, 01/01/09
  • Conflict Resolution and Communication Techniques Workshops, NAASCO – Anti-Oppression Training, 01/01/07
  • Massage Therapist Program Graduate, Aromatherapy & Holistic Centre, Edmonton, Alberta, 01/01/04
  • High School Diploma, Victoria School for the Arts, Edmonton, Alberta, 01/01/01

Volunteer Experience

  • Recycling Program Coordinator, Norwood Community School, Edmonton, Alberta, 01/01/09
  • Administrative Support, Pride Centre of Edmonton, Edmonton, Alberta, 01/01/09

Relevant Skills

  • Collaborated with artists in theatre, dance, and music production to meet project deadlines.
  • Assisted in managing album production for local and international clients.
  • Conducted client assessments, explained treatment procedures, administered massage techniques, and provided aftercare.
  • Delivered customer service in vintage, antiques, and custom jewelry retail; advised on design selection, product compatibility, and promoted local artists.
  • Managed multi-line phone systems, scheduled appointments, and maintained client records.
  • Organized inventory, created product displays, and ensured store cleanliness.
  • Took minutes, entered data, conducted research, and delivered presentations for cooperative housing initiatives.
  • Developed and delivered a school recycling program, teaching elementary students program importance and procedures.

References

References available upon request.

Timeline

Freelance Artist

Self
01.2018 - Current

Assistant Management

CompanyZero
01.2011 - 01.2019

Owner/ Manager

MinervaMassage
01.2011 - 01.2014

Sales/ Merchandising, Design Support

ModaBoho
01.2010

Support Facilitator

01.2008 - 01.2009

Massage Therapist

Spasation and Massage First Therapy
01.2005 - 01.2006

Secretary

Trinity Soul Spa
01.2003

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Elowynn W