Eloudie Marlow
Scarborough
Summary
Organized administrative professional with strong background in office management, coordinating schedules, and handling confidential information. Adept at supporting teams, ensuring smooth office operations, and adapting to changing needs. Proficient in Microsoft Office Suite, calendar management, and communication. Known for reliability, efficiency, and results-driven approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Office Assistant
Allied Halo Industries Inc
07.2023 - Current
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
- Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
- Contributed to a professional atmosphere by maintaining a clean, organized workspace and managing office supplies inventory.
- Managed incoming correspondence effectively by sorting mail, distributing messages to appropriate parties, and responding to queries as needed.
- Collaborated closely with colleagues across multiple teams to achieve shared goals and contribute to a positive company culture.
- Ensured consistent delivery of quality customer service by providing friendly support via phone calls or email communications when required.
- Supported department heads with data entry tasks, streamlining recordkeeping processes for increased accuracy in reporting.
- Improved document management processes by implementing digital storage solutions that reduced reliance on physical files, but also create, organize nd store physical files when required
- Streamlined office operations by implementing efficient organizational systems and filing procedures.
Customer Experience Associate
Walmart
01.2021 - Current
- Manage cash receipts while adhering to rules on returns and vouchers
- Facilitate proper goods presentation
- Looked for additional ways to expand products to customers by upselling new products and services.
- Employed active listening skills to accurately understand customer concerns and address them effectively.
- Assisted in training new employees on company policies, procedures, and best practices for delivering exceptional service.
- Asked customers questions to determine, verify and solve common problems.
- Maintained an up-to-date knowledge of company offerings in order to provide relevant recommendations based on client needs.
- Facilitated seamless transactions by guiding customers through the purchasing process while addressing any concerns or questions raised along the way.
- Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Personal Support Worker
Cedarbrook Lodge Retirement Residence
01.2024 - 04.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Utilized adaptive equipment appropriately when assisting clients with mobility-related tasks or exercises.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Assistant Admission/ Placement Officer
Canadian College of Business Science & Technology
06.2022 - 11.2022
- Handling administrative requests and queries from senior managers
- Organizing and scheduling appointments with potential students
- Handle incoming and outgoing mail/calls
- Prepare memos, invoices, or other reports using word processing software, editing documents with Microsoft Office
- Supported programs by preparing worksheets, gathering communication materials, and coordinating meetings.
- Trained candidates in essential job search strategies, honing interview skills and resume writing techniques.
Deputy Headmistress/ Classroom Teacher
Ministry of Education
02.2017 - 05.2021
- Establishing aims and objectives for the terms ahead, for AHT's, teachers and support staff alike
- Formulating ideas on how to improve their school's strategic processes
- Monitor the school's status in safety, inclusion and educational standing
- Implemented differentiated instruction strategies, ensuring all students were able to access the curriculum and make progress in their learning.
- Participated in ongoing professional development opportunities, staying current on best practices in education and refining instructional techniques accordingly.
- Established clear expectations for behavior and classroom management, creating a respectful and productive learning atmosphere.
- Boosted student confidence through consistent encouragement and positive reinforcement, fostering a supportive learning environment.
Education
Post-Secondary College Certificate - Personal Support Worker
Mississauga Career College
Mississauga 04-2024
Diploma - Human Resource Management
Canadian College of Business Science & Technology
07.2022
Associate Degree - Education
Cyril Potter College of Education
07.2019
High School Diploma - Home Economics Management
Abram-Zuil Secondary School
07.2016
Skills
- Time management
- Effective Presentation Skill
- Project Coordination
- Analytical and Problem Solving
- Effective Managerial software
- Soft Skills
- Adaptability
- Organizational
- Effective Communication
- Microsoft Office and Word processing
- System Administration and Digital Marketing
- Excellent Typing and file organization Skills
- Scheduling appointments
- Invoice processing
- Verbal communication
Certification
- Human Resource Management, Professional Level
- Personal Support Worker
- Associate Degree in Education, Professional Level
- ICT ROUTE, Professional Level
- Caribbean Secondary Education Certificate, Education Level
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Personal Support Worker
Cedarbrook Lodge Retirement Residence
01.2024 - 04.2024
Administrative Office Assistant
Allied Halo Industries Inc
07.2023 - Current
Assistant Admission/ Placement Officer
Canadian College of Business Science & Technology
06.2022 - 11.2022
Customer Experience Associate
Walmart
01.2021 - Current
Deputy Headmistress/ Classroom Teacher
Ministry of Education
02.2017 - 05.2021
Associate Degree - Education
Cyril Potter College of Education
High School Diploma - Home Economics Management
Abram-Zuil Secondary School
Post-Secondary College Certificate - Personal Support Worker
Mississauga Career College
Diploma - Human Resource Management
Canadian College of Business Science & Technology
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