Knowledgeable and dedicated customer service professional with extensive experience in various industries. Solid team player with a positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality and process optimization. Articulate and results-oriented with an exemplary passion for developing relationships.
Hi, I’m
ELORE
Business Management & Digital Marketing
Toronto,Ontario
Summary
Overview
18
years of professional experience
1
Language
Work History
SAFE Engineering Inc
Communications Specialist
09.2015 - 06.2022
Job overview
- Reduced customer complaints by conducting thorough inspections and addressing issues proactively.
- Promoted a culture of accountability within the organization and clients through regular communication about quality goals and performance expectations.
- Arranged service appointments and actively pursued customer leads daily via Internet and phone inquiries
- Adeptly managed a high volume of inquiry calls during peak seasons, maintaining a 15% success rate with professionalism.
- Collaborated seamlessly with production and engineering teams to streamline processes, resulting in elevated product quality and reduced defect rates.
- Created and maintained databases to track statistical data.
- Proposed implementing an enhanced online presence through a new website design and improved social media presence, leading to a significant 35% boost in company revenue.
- Provided timely assistance to customers via phone, and email, ensuring a high level of professionalism at all times.
- Successfully resolved escalated support cases with diplomacy and tact, diffusing tense situations between the company and its customers.
Davis & Henderson Ltd.
Client Service Specialist
01.2004 - 05.2014
Job overview
- Demonstrated commitment to excellent client service while building positive relationships and increased clientele by 5%.
- Proactively seeking out and cultivating leads, while effectively managing phone inquiries to ensure maximum customer satisfaction.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Coordinated closely with account managers to provide updates on ongoing projects, fostering stronger internal communication channels.
- Significantly reduced billing disputes and discrepancy issues by 15%.
- Consistently handled sensitive client information with utmost discretion, ensuring absolute confidentiality at all times.
- Efficiently inputted client details and notes into the database system for interdepartmental access and review.
Skills
- Communication
- Mutual Funds
- Analytical Mind
- Customer-centric
- Flexible
- Problem-solving
- Attention-to-detail
- Data Entry
- Data verification
- Collaborative
- MS Office, SAGE, SAP,
- Customer service (CRM)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education
CDI College OnliineToronto, ON
Diploma from Business Management/Digital Marketing
2024
University Overview
Alison College OnlineCanada
Certificate from Excellence in Customer Service
2023
University Overview
One Education College Online United Kingdom
Diploma from Customer Relationship Management
2023
University Overview
Century Business CollegeToronto, ON
Honor's Diploma & Certificate from Office Administration/Data Processing
2006
University Overview
Accomplishments
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, and accurately providing information to ensure the resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Communications Specialist
SAFE Engineering Inc
09.2015 - 06.2022
Client Service Specialist
Davis & Henderson Ltd.
01.2004 - 05.2014
CDI College Onliine
Diploma from Business Management/Digital Marketing
Alison College Online
Certificate from Excellence in Customer Service
One Education College Online
Diploma from Customer Relationship Management
Century Business College
Honor's Diploma & Certificate from Office Administration/Data Processing
Languages
English
Full Professional
Awardrecognition
Awardrecognition
Two consecutive months as an “Outstanding Performance” in Risk Management 118-119%
Software
Microsoft Office, Google Docs, SAP, Sage, Salesforce, Project Management, Quick Books
Interests
Tennis, Reading, Singing
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