Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Elona Francisco

Calgary

Summary

Experienced support professional with strong focus on team collaboration and achieving results. Adept at assisting with daily tasks, ensuring smooth operations, and adapting to changing needs. Skilled in communication, organization, and problem-solving. Valued for reliability, flexibility, and ability to contribute positively to team dynamics.

Compassionate Aide dedicated to providing first-rate Type client support. Delivers comprehensive personal care. demonstrated over Number-year progressive career history.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Aide

Summit Kids
12.2024 - Current
  • Observed and monitored children's activities.
  • Offered caring companionship and emotional support.
  • Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.
  • Supported children's development by encouraging teamwork and understanding of others.

Health Care Aide

Sandra Harvey
05.2022 - 07.2025
  • Assisted with daily living activities, promoting patient independence and overall wellbeing.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
  • Maintained clean, safe, and well-organized patient environment.
  • Reduced patient anxiety through effective communication and active listening skills.
  • Ensured the safe transfer of patients using proper techniques to prevent injuries and falls.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Provided emotional support for patients and families during times of stress and uncertainty.
  • Supported patient nutrition needs by preparing meals according to dietary restrictions and preferences.

Medical Office Assistant

Mayfair Clinic
01.2020 - 10.2022
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic.
  • Registered patients and completed associated paperwork for accurate records.
  • Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
  • Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
  • Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
  • Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
  • Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
  • Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Improved patient satisfaction by efficiently scheduling appointments and managing patient records.

Cook

Rosedale Hospice
09.2019 - 10.2019
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.

Preschool Teacher's Assistant

WHCA
06.2013 - 07.2014
  • Participated actively in professional development opportunities such as workshops or conferences to stay current on early childhood education trends.
  • Contributed to a safe and inclusive learning environment by closely monitoring student behavior and addressing concerns promptly.
  • Enhanced learning experiences by incorporating hands-on activities and creative projects.
  • Supervised indoor and outdoor playtime activities, ensuring student safety at all times.
  • Maintained regular communication with parents regarding students'' achievements, challenges, and progress.
  • Collaborated with lead teacher to develop engaging lesson plans tailored to individual student needs.
  • Supported children''s emotional, social, and cognitive development through active engagement in various classroom activities.
  • Served as an empathetic listener when comforting upset or frustrated children while fostering resilience in handling challenging situations.

Education

Medical Office Assistant

Robertson College
Calgary, AB
09.2019

Bachelor of Science - Bachelor of Science in Industrial Education

Capiz State University
Philippines
03.2003

Skills

  • Time management
  • Patient
  • Patient care
  • Attention to detail
  • Special needs education
  • Medication management
  • Daily living support
  • Problem-solving

Languages

English
Professional Working
Filipino
Full Professional

Certification

Medical Office Assistant Diploma

Childcare Certificate level 1

Bachelor of Science in Industrial Education

Timeline

Aide

Summit Kids
12.2024 - Current

Health Care Aide

Sandra Harvey
05.2022 - 07.2025

Medical Office Assistant

Mayfair Clinic
01.2020 - 10.2022

Cook

Rosedale Hospice
09.2019 - 10.2019

Preschool Teacher's Assistant

WHCA
06.2013 - 07.2014

Medical Office Assistant

Robertson College

Bachelor of Science - Bachelor of Science in Industrial Education

Capiz State University

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