GOVIN VINWATH
Moncton,NB
Summary
Self-directed individual with great commitment and a passion to excel in the career of Hospitality and Tourism Management. Trained to thrive on challenges with a hardworking and a positive can-do attitude. Possess an energetic and outgoing personality which allows me to easily communicate with others. Easily approachable person dedicated to providing high quality customer services and beneficial services to the employer. Willingly adhere to employers' guidelines and regulations.
Overview
3
3
years of professional experience
Work History
Cashier
Floga Estiatorio and Event Space
Scarborough, Ontario
12.2023 - 07.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Performed light administrative duties such as filing documents and taking messages.
- Assisted servers in seating guests by escorting them to their tables.
Receptionist
Lotus Paradise
Galle, Sri Lanka
01.2022 - 04.2022
- Handle customer calls and attend to their inquiries and complaints
- Assist guests with room reservations, check-ins and check-out
- Navigate hotel payment and room reservation system
- Communicating directly with guests and provide customer services
- Adhere to cash handling and credit management policies
- Document filing and entering.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Front Office Agent
Seagate Hotel
Kalutara, Sri Lanka
05.2021 - 12.2021
- Handle guest check-ins, check-outs and room reservations
- Inform and recommend customers about existing hotel promotions
- Handling phone calls and online inquiries through website and email
- Resolving guest complaints or directing them to the responsible parties
- Handle payments timely and accurately
- Navigate hotel booking and payment system.
- Performed administrative duties including filing paperwork, updating guest profiles, and responding to emails and phone calls.
Education
Diploma in Tourism - Services Management And Specialization - Tourism Management
Seneca College
Toronto, Canada06-2024
Foundation in Information Technology -
ESoft Metro Campus
Colombo 4, Sri Lanka01.2022
IGCSE Ordinary Levels -
Gateway College
Rajagiriya, Sri Lanka01.2021
Skills
- Computer literacy with knowledge of Microsoft office
- Great interpersonal communication
- Punctual
- Customer service skills
- Competency in English language (IELTS overall 7)
- Team worker
- Adaptability
- Payment Collection
- Product Recommendations
- Customer Assistance
- Customer Service
- Cash Handling
- Cash Register Operation
- Cleaning and sanitizing
- Order Verification
- Product Knowledge
- Reservations Management
- Guest Relations
- Event Planning Assistance
Timeline
Cashier
Floga Estiatorio and Event Space
12.2023 - 07.2024
Receptionist
Lotus Paradise
01.2022 - 04.2022
Front Office Agent
Seagate Hotel
05.2021 - 12.2021
Diploma in Tourism - Services Management And Specialization - Tourism Management
Seneca College
Foundation in Information Technology -
ESoft Metro Campus
IGCSE Ordinary Levels -
Gateway College
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