Eloise King
Southbourne,United Kingdom
Summary
Resourceful individual with a background in front desk management, food and beverage service, and retail sales. Expertise in maintaining high service standards and enhancing customer experiences through collaboration and efficiency. Excited to contribute a unique blend of skills to a seasonal ski position.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Front Desk Agent
Candian Rockie Moutains Resort
Field, British Columbia
04.2026 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Greeted visitors and customers upon arrival, providing assistance and answering questions to foster positive guest experiences.
- Addressed guest inquiries and complaints, providing prompt resolutions to enhance customer satisfaction.
- Coordinated room assignments and special requests, contributing to increased guest satisfaction and smooth operations.
- Trained new staff on front desk procedures, enhancing team performance and service quality.
- Collaborated with housekeeping and maintenance teams to ensure rooms met quality standards for guests.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Bartender / waitress
Blue bell inn
Emsworth, United Kingdom
12.2024 - Current
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
- Cultivated strong relationships with customers and staff to foster a welcoming atmosphere.
- Maintained organized and clean bar to enhance customer experience during busy hours.
- Facilitated beverage orders from serving staff and patrons to ensure timely service.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Verified customer age by checking identification documents to verify age requirements for alcohol purchases.
Food and Beverage Attendant
Blue moutain ski resort
Toronto, Ontario
12.2025 - 03.2026
- Managed food and beverage orders, ensuring accuracy and timely delivery to enhance customer satisfaction.
- Delivered exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to streamline service operations, contributing to a smoother guest experience.
- Greeted and seated guests promptly upon arrival, ensuring a friendly and welcoming atmosphere.
- Assisted in maintaining cleanliness and organization of service areas.
- Assisted with setup and breakdown of events, banquets, and parties, facilitating seamless execution of logistics.
Retail Sales Associate
Kingfisher farm shop
Guildford, United Kingdom
07.2022 - 09.2024
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Welcomed customers and provided responsive assistance to improve store experiences.
- Resolved customer complaints and processed issues with proactive problem-solving skills.
- Operated cash registers accurately, processing cash and card transactions efficiently.
- Monitored display stock levels and replenished items to maintain a consistently well-stocked sales floor.
- Unpacked deliveries quickly to maximize customer sales opportunities.
- Carried out active selling from initial customer greeting.
Education
A-Levels - Philosophy, Business, Art
King Edwards school
06-2024
GCSEs - English, Maths, Physics, Chemistry, Biology, Art, History, Drama
King Edwards school
06-2022
Skills
- Front desk operations
- Outstanding customer service
- Knowledge of amenities
- Beverage service
- Superb time management
- Inventory management
- Confident communicator
- Outgoing personality
- Friendly demeanor
Certification
- Smart serve
Timeline
Front Desk Agent
Candian Rockie Moutains Resort
04.2026 - Current
Food and Beverage Attendant
Blue moutain ski resort
12.2025 - 03.2026
Bartender / waitress
Blue bell inn
12.2024 - Current
Retail Sales Associate
Kingfisher farm shop
07.2022 - 09.2024
A-Levels - Philosophy, Business, Art
King Edwards school
GCSEs - English, Maths, Physics, Chemistry, Biology, Art, History, Drama
King Edwards school