Eloisa James
Orange
Summary
Compassionate client service representative with over 20 years of experience in patient financial counseling. Demonstrated success in reducing hospital bad debt by assisting uninsured patients with Medi-Cal, obtaining insurance information and ensuring seamless communication between hospital staff and patients.
Overview
22
22
years of professional experience
Work History
Client Service Representative
CompSpec
Glendale, CA
05.2004 - Current
- Provided exceptional customer service through effective communication and problem resolution strategies.
- Developed strong relationships with hospital staff to enhance satisfaction.
- Delivered outstanding customer service by maintaining a calm and professional demeanor during high-pressure situations.
- Delivered prompt service to prioritize hospital and patient needs.
- Promptly responded to inquiries and requests from hospital staff and patients.
- Screened uninsured patients to determine eligibility for assistance programs like Medi-Cal, Victim of Crime, Charity.
- Provided compassionate assistance to uninsured patients, identifying potential resources of funding or discounts when applicable.
- Reduced hospital bad debt through proactive communication with patients about their financial responsibilities through helping them apply for Medi-Cal, obtain insurance or worker's comp. information or offering discount flat rate.
Cashier
Smart And Final
Orange, CA
08.2024 - 04.2025
- Processed customer transactions efficiently, ensuring accurate cash handling and register balance.
- Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction.
- Managed inventory by restocking shelves promptly, maintaining store organization and cleanliness, and product availability.
- Resolved customer complaints professionally, promoting positive store reputation.
- Worked flexible schedule and extra shifts to meet employer needs.
Education
High School Diploma -
Lynwood High School
LynwoodSkills
- Patient support and focus
- Account follow-up skills
- Medi-Cal expertise
- Insurance verification and financial counseling
- Caring and empathetic customer service
- HIPAA compliance
- Verbal and written communication
- Medical terminology
- Problem-solving and multitasking abilities
- Excellent communication with patients and hospital staff
Languages
Spanish
Professional Working
Timeline
Cashier
Smart And Final
08.2024 - 04.2025
Client Service Representative
CompSpec
05.2004 - Current
High School Diploma -
Lynwood High School