Eloisa Isoga
Lethbridge,Canada
Summary
Highly organized and customer-focused professional with 20+ years of experience in customer service, inventory management, and team coordination. Demonstrated expertise in efficient inventory replenishment, enthusiastic and exceptional customer assistance in fast-paced environments. Committed to maintaining a safe and engaging workplace while adapting to dynamic situations.
Overview
26
26
years of professional experience
Work History
Attendance Management Specialist
QUANTRICS ENTERPRISE LTD.
San Mateo, Philippines
08.2019 - 08.2024
- Daily monitoring of agents' attendance, issuance of disciplinary actions, coordination with Operations Team Leaders and HR partner, analyze attendance behavior, validate medical certificates, monitor offline status, receive calls from agents, issue return-to-work orders, submit End of Day Reports.
Customer Service Representative - BELL Canada
QUANTRICS ENTERPRISE LTD.
San Mateo, Rizal Philippines
11.2017 - 08.2019
- Received and resolved customer inquiries and concerns regarding mobile, internet, cable, and landline accounts while consistently exceeding management's scorecard expectations for customer service.
Player Advocate in a Social Networking Game
TELUS INTERNATIONAL PHILIPPINES
Taguig City, Philippines
02.2010 - 03.2017
- Addressed players' concerns, ensured understanding of game functions, provided web links for FAQs, shared game strategies, validated in-game purchases.
Technical Support Representative in a GPS Provider Account
TELUS INTERNATIONAL PHILIPPINES
Taguig City, Philippines
10.2009 - 02.2010
- Ensured subscribers could navigate GPS devices, answered calls with promptness and accuracy, provided necessary details to customers.
Customer Interaction Associate in an Internet Ads and Data Processing Account
TELUS INTERNATIONAL PHILIPPINES
Taguig City, Philippines
06.2008 - 09.2009
- Ensured no profanity was present, tracked enhanced internet ads, edited documents for accurate recipient addresses, compiled and reported on team productivity.
Customer Interaction Associate – Conducting Survey
TELUS INTERNATIONAL PHILIPPINES
Taguig City, Philippines
03.2008 - 05.2008
- Gathered feedback about software products, conducted surveys, evaluated likelihood of clients recommending the product, encoded data during calls, completed daily reporting.
Administrative Assistant
DAI-ICHI ELECTRONICS MANUFACTURING COrP.
Pasig City, Philippines
09.2001 - 07.2005
- Admin tasks impacting production, delivery, and sales, monitoring display speakers, scheduling company vehicles, managing client calls, monitoring attendance records, checking Purchase Orders.
Reservation and Ticketing Officer
WORLD MASTER TOURS & TRAVEL, INC.
Quezon City, Philippines
01.1999 - 08.2001
- Handled airline and hotel reservations, addressed inquiries about destinations, updated rates and promotions, supported travel sales agents.
Sales Secretary / Cashier
WORLD MASTER TOURS & TRAVEL, INC.
Quezon City, Philippines
01.1999 - 08.2001
- Conducted orientation and training for sales agents, provided materials for product promotion, audited agents’ commissions, prepared Purchase Orders and financial documents.
Education
Associate in Computer Secretarial -
Systems Technology Institute (STI)
Cainta, Rizal Philippines01.1999
Skills
- Human Resources Management
- Customer Relations
- Adaptability and Flexibility
- Reliability
- Teamwork and Collaboration
- Attention to Detail
Training
- Fundamentals of Bookkeeping (Quickbooks Advance), Freelance Academy, 03/31/23
- Leadership Training, Quantrics Enterprise Ltd., 10/27/23
- Training for Executive Assistants, Business Coach, Inc., 04/24/17
Affiliations
- Monday - Friday - 5AM - 2PM
- Saturday - ALL DAY
Timeline
Attendance Management Specialist
QUANTRICS ENTERPRISE LTD.
08.2019 - 08.2024
Customer Service Representative - BELL Canada
QUANTRICS ENTERPRISE LTD.
11.2017 - 08.2019
Player Advocate in a Social Networking Game
TELUS INTERNATIONAL PHILIPPINES
02.2010 - 03.2017
Technical Support Representative in a GPS Provider Account
TELUS INTERNATIONAL PHILIPPINES
10.2009 - 02.2010
Customer Interaction Associate in an Internet Ads and Data Processing Account
TELUS INTERNATIONAL PHILIPPINES
06.2008 - 09.2009
Customer Interaction Associate – Conducting Survey
TELUS INTERNATIONAL PHILIPPINES
03.2008 - 05.2008
Administrative Assistant
DAI-ICHI ELECTRONICS MANUFACTURING COrP.
09.2001 - 07.2005
Sales Secretary / Cashier
WORLD MASTER TOURS & TRAVEL, INC.
01.1999 - 08.2001
Reservation and Ticketing Officer
WORLD MASTER TOURS & TRAVEL, INC.
01.1999 - 08.2001
Associate in Computer Secretarial -
Systems Technology Institute (STI)
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