Eloha Kakou
Ottawa
Summary
Experienced retail professional dedicated to exceptional customer service and driving sales. Skilled in effective communication, time management, and inventory management, resulting in streamlined operations and a pleasant shopping experience. Recognized for adaptability and multitasking, especially in the sports products industry. Committed to delivering excellent service in fast-paced environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sports Advisor
Decathlon
06.2024 - Current
- Manage customer service by handling inquiries, calls, and order packaging
- Oversee a department, ensuring organization and efficiency
- Operate the cash register and assist customers with purchases and returns
- Handle cash till reconciliation after closing
- Open the store from Friday to Sunday, ensuring smooth daily operations
- Greet customers and identify their needs to provide tailored recommendations
- Process transactions accurately and efficiently at the cash register
- Maintain and organize merchandise displays to enhance the shopping experience
- Advise customers on product benefits, particularly in sports equipment and apparel
- Optimize merchandise arrangement to improve store aesthetics and accessibility
Education
Business marketing -
Algonquin College
Ottawa, ON04.2026
High School Diploma -
École secondaire publique Louis-Riel
Ottawa, ON01.2024
Skills
- Customer service
- Team collaboration
- Sports expertise
- Sales assistance
- Customer interaction
- Inventory management
- Store maintenance
- Product demonstration
- Time management
- Multitasking Abilities
- Inventory and stocking
Languages
English
Native or Bilingual
French
Native or Bilingual
Zarma
Native or Bilingual
Certification
- WHMIS Certificate of Achievement, 2023
- Slip, Trip, and Fall Certificate of Completion
- Certificate of Merit – Joie de Vivre (French High School Certificate)
- Francophone Rebel Certificate of Excellence
- Certificate of Merit – Athlete Who Has Improved the Most in Girls’ Volleyball
- Green Environmental and Leadership Plaque
- ISO 14000 Environmental Education Program for Students
- Ontario Scholar Award – For achieving a grade above 90 in 6 of my courses
Timeline
Sports Advisor
Decathlon
06.2024 - Current
Business marketing -
Algonquin College
High School Diploma -
École secondaire publique Louis-Riel
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