Eloge Tuyishime
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Costco
09.2020 - Current
- Educated customers about billing, payment processing and support policies and procedures.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Information Officer
Gatestone & Co/ Service Canada
01.2022 - 03.2023
- Answered general about health and Covid19 related travel requirements on a daily basis for both domestic and international travelers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Utilized CRM systems proficiently for tracking customer interactions and recording relevant information accurately for future reference.
Sales Agent
MSI Canada/ Bell Canada
04.2017 - 08.2020
- Used Salesforce CRM software to record personal information and purchases of contacted prospects.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Managed customer accounts to secure customer satisfaction and repeat business.
Education
Bachelor of Arts - Psychology
University of Ottawa
Ottawa, ON05.2023
Associate of Applied Science - Business Administration
Lacite College
Ottawa, ON09.2019
High School Diploma -
Lycee Notre Dame Rohero
Burundi08.2015
Skills
- Order Processing
- Translation and Interpretation Services
- Appointment Scheduling
- Customer Service
- Escalation management
- Payment Processing
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Information Officer
Gatestone & Co/ Service Canada
01.2022 - 03.2023
Customer Service Representative
Costco
09.2020 - Current
Sales Agent
MSI Canada/ Bell Canada
04.2017 - 08.2020
Bachelor of Arts - Psychology
University of Ottawa
Associate of Applied Science - Business Administration
Lacite College
High School Diploma -
Lycee Notre Dame Rohero
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