Running Muay-Thaï Yoga
ELODIE VIDAL
Administrative Assistant
Summary
Experienced Administrative Assistant with over 10 years in office management, scheduling, and document handling. Known for strong work ethic, attention to detail, and efficient multitasking. Skilled in maintaining confidentiality, supporting teams, and optimizing processes. Positive, upbeat, and adept at building relationships, with a focus on achieving company goals and taking on increasing responsibilities.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Receptionist
Bota Bota Spa
09.2024 - Current
- Warm and personalized service throughout the stay
- Promotion of available services and packages
- Make reservations while ensuring schedules are optimized
Listing Manager - Landlord agent
Homelike
01.2022 - 11.2023
- Monitored of lessors in the French-speaking area by working closely with the responsible Key Account Manager
- Ensured the proper onboarding of new apartments and the drafting of corresponding advertisements
- Collaborated with internal teams, including CC, KAM, and Finance, to enhance communication and produce weekly and monthly performance recaps.
- Boosted client satisfaction with exceptional service and rapid response to inquiries.
Underwriting Assistant
Plus Underwriting Managers Ldt.
10.2020 - 05.2021
- Optimized administrative tasks while improving communication across departments for better efficiency.
- Contacted borrowers to gather additional information to make appropriate lending decisions.
- Ensured data entry accuracy, leading to fewer policy issuance errors.
- Improved customer satisfaction by quickly addressing and resolving queries related to underwriting processes.
Office Administrator
Impark
08.2019 - 10.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supervised and trained office staff in procedures and in use of current software.
- Conducted thorough reconciliations of account files and compiled monthly financial reports.
- Organized mail and packages for courier, shipment, and pickup services.
- Was accountable for balancing at the end of shift and completing cash out reports.
- Ordered office supplies and maintained inventory.
- Created and maintained spreadsheets, reports, and databases to track office tasks.
Bilingual claim assistant
Industrial Alliance
12.2018 - 07.2019
- Supported claim adjusters in handling caseloads to expedite client resolutions.
- Validated and set-up new creditor disability, life and illness claims
- Delivered exceptional customer service with prompt concern resolution and empathetic interactions.
Receptionist
Orfea AccorHôtels
05.2018 - 10.2018
- Handled front office reception, including greeting and welcoming guests and providing directions
- Managed the reservation center by finding availability and making reservations for agents throughout the South of France
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Receptionist
Ibis AccorHôtels
01.2014 - 12.2017
- Filed and organized paper and electronic documents, such as emails, invoices, reports, and other administrative records
- Managed and verified group and seminar documentation, ensuring accuracy and compliance with organizational standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Coordinated meeting room bookings, optimizing space usage and ensuring seamless scheduling.
- Navigated complex guest situations with a focus on empathy and adherence to hotel policies.
- Enhanced team performance by training new staff in customer service and hotel operational skills.
Education
Certificate of Receptionist -
Greta
Nimes, France 05.2001 -
Higher National Diploma - Business Management
Albert Camus High School
Nimes, France 05.2001 -
High School Diploma - Sales Management (Marketing Option)
Alphonse Daudet High School
Nimes, France 05.2001 -
Skills
Typing and transcription
Solution oriented
Adaptability and learning agility
Time management and multitasking
Analytical thinking
Teamwork and Collaboration
Emotional intelligence
Excellent Communication
Data entry
MS Office
Interests
Reading Writing Personal Development
Volunteering Mentoring
Timeline
Receptionist
Bota Bota Spa
09.2024 - Current
Listing Manager - Landlord agent
Homelike
01.2022 - 11.2023
Underwriting Assistant
Plus Underwriting Managers Ldt.
10.2020 - 05.2021
Office Administrator
Impark
08.2019 - 10.2020
Bilingual claim assistant
Industrial Alliance
12.2018 - 07.2019
Receptionist
Orfea AccorHôtels
05.2018 - 10.2018
Receptionist
Ibis AccorHôtels
01.2014 - 12.2017
Certificate of Receptionist -
Greta
05.2001 -
Higher National Diploma - Business Management
Albert Camus High School
05.2001 -
High School Diploma - Sales Management (Marketing Option)
Alphonse Daudet High School
05.2001 -