Elodie Fourlin
Quebec,QC
Summary
Led initiatives to strengthen customer service competencies through early career experiences. Cultivated expertise in diverse customer service methodologies and technologies. Aiming to join a forward-thinking organization where proactive engagement and a passion for challenges can be leveraged.
Overview
9
9
years of professional experience
Work History
Technician
Twyce
Montreal, QC
07.2025 - Current
- Operated and maintained complex machinery, ensuring optimal performance and minimal downtime.
- Collaborated with team members to troubleshoot equipment issues, enhancing operational efficiency.
- Conducted regular inspections and preventative maintenance on technical systems to ensure compliance with safety standards.
- Implemented process improvements that reduced waste and increased productivity across various operations.
- Streamlined office processes to enhance workflow efficiency and reduce administrative bottlenecks.
- Cultivated relationships with vendors to negotiate better terms and streamline procurement processes efficiently.
- Managed scheduling and coordinated meetings for multiple departments, ensuring timely communication.
- Managed inventory control processes, maintaining appropriate supply levels while minimizing costs for office supplies and equipment.
- Coordinated weekly meetings with cross-functional teams while maintaining agendas to foster collaboration among colleagues.
- Served as a liaison between departments, promoting effective communication to resolve issues quickly.
Office Manager
CROSSJECT/VINCI
Dijon
01.2019 - 12.2021
- Facilitated comprehensive support for team members.
- Oversaw management of general services operations.
- Oversaw management of schedules and calendars.
- Facilitated internal and external communication through effective information flow management.
- Managed incoming telephone calls to ensure effective communication and customer service.
- Monitored and managed company budgets to ensure financial compliance.
- Facilitated presentation and access to company data and results.
- Orchestrated internal and external events, including conferences, training sessions, and professional meetings.
- Oversaw human resource management activities to enhance workforce efficiency.
Responsable d'hébergement
Villa Médicis - Hôtel et résidence pour personnes âgées
Dijon
01.2018 - 09.2019
- Demonstrated active listening skills and proactively addressed resident requests.
- Oversaw administrative management functions to ensure operational efficiency.
- Supervised and guided personnel to enhance team performance.
- Coordinated accommodation activities to ensure seamless guest experiences.
- Monitored e-reputation of establishment across social media platforms. Assessed comments and ratings to identify areas for improvement. Supported team in responding to customer feedback effectively.
- Managed customer complaint resolution processes to enhance satisfaction levels.
- Executed annual budget planning and conducted operational cost analysis to enhance profitability.
- Oversaw a team of five, including receptionists, housekeepers, and porters, ensuring operational efficiency.
Responsable D'hébergement
Hotel ibis 3 étoiles
Dijon
01.2017 - 12.2018
- Executed administrative tasks to support organizational objectives and enhance workflow.
- Managed lodging operations to optimize guest satisfaction and operational efficiency.
- Fostered strategic partnerships to enhance collaboration and support organizational goals.
- Facilitated the sale of services and solutions to meet customer needs and drive business growth.
- Oversaw e-reputation management initiatives for establishment on social media channels. Evaluated customer comments and ratings to inform strategic decisions. Collaborated with marketing teams to enhance digital engagement.
- Managed daily operations of a diverse team, ensuring efficient service delivery and high standards of guest satisfaction.
- Developed and implemented targeted marketing initiatives aimed at attracting a global audience to the hotel.
Assistante de gestion
ICC SYNDIC
Les trois ilets
10.2024 - 06.2025
- Executed daily invoice management for clients and suppliers, facilitating timely and accurate accounting practices.
- Achieved efficient administrative file management through meticulous document collection and verification. Enhanced data accuracy by implementing systematic data entry and regular updates of records.
- Facilitated prompt resolution of client demands through telephone, email, and postal correspondence, enhancing overall customer experience.
- Achieved timely billing operations by adhering to established deadlines and procedures. Streamlined invoice and credit note generation to improve cash flow. Strengthened client relationships through proactive payment follow-ups and maintained accurate financial records.
- Achieved timely mail distribution through effective management of delivery reception and sorting processes. Enhanced efficiency in outgoing mail preparation by streamlining packaging, weighing, and postage tasks.
- Compiled and organized internal communication content, focusing on meeting minutes, memos, reports, and presentation materials.
Réceptionniste En Hôtellerie
Hôtel Ibis 3 Étoiles
Macon
09.2017 - 12.2017
- Executed client payment collection processes to ensure timely revenue flow.
- Facilitated customer reception by providing information on hotel operations and available services.
- Executed client invoice preparation upon departure.
- Oversaw reservation management through telephone, email, and in-person interactions.
- Managed telephone switchboard operations, optimizing wait times for callers.
- Facilitated personalized reception of VIP clients by organizing special attentions during their stay.
Education
Titre Professionnel (CFC) Réceptionniste/Tourisme - Hôtellerie
GRETA BOURGOGNE
BEAUNEUCP CERGY, Licence universitaire/ deuxième année (DEUG) lettres modernes - Lettres Modernes
Université CERGY PONTOISE
CergyBaccalauréat Littéraire - Littérature
UAG La Trinité Martinique
La TrinitéSkills
- Led team management initiatives to enhance productivity and collaboration
- Directed management operations to enhance team performance and efficiency
- Executed comprehensive management of Microsoft Office Suite applications
- Cultivated strong interpersonal relationships to enhance collaboration and communication
- Prioritized tasks effectively to enhance workflow efficiency
- Demonstrated meticulous attention to detail in all tasks
- Established and implemented operational procedures to enhance efficiency
- Executed comprehensive event planning and coordination activities
- Executed problem-solving strategies to identify and resolve issues efficiently
- Executed financial budgeting and forecasting processes to ensure fiscal responsibility
- Oversaw delegation of tasks to optimize team productivity
- Oversaw administrative management processes to ensure operational efficiency
- Ensured strict adherence to established procedures
- Demonstrated analytical capability to evaluate complex data sets
- Executed digital marketing strategies to enhance brand visibility and engagement
Languages
Français
Bilingue
Anglais
Professional Working
Espagnol
Notions
Additional Information
Musique
Œnologie
Cinéma
Cuisine du monde
Passion pour les cultures étrangères
Personal Information
Parcours professionnel
CDD
Timeline
Technician
Twyce
07.2025 - Current
Assistante de gestion
ICC SYNDIC
10.2024 - 06.2025
Office Manager
CROSSJECT/VINCI
01.2019 - 12.2021
Responsable d'hébergement
Villa Médicis - Hôtel et résidence pour personnes âgées
01.2018 - 09.2019
Réceptionniste En Hôtellerie
Hôtel Ibis 3 Étoiles
09.2017 - 12.2017
Responsable D'hébergement
Hotel ibis 3 étoiles
01.2017 - 12.2018
Titre Professionnel (CFC) Réceptionniste/Tourisme - Hôtellerie
GRETA BOURGOGNE
UCP CERGY, Licence universitaire/ deuxième année (DEUG) lettres modernes - Lettres Modernes
Université CERGY PONTOISE
Baccalauréat Littéraire - Littérature
UAG La Trinité Martinique