Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elobi Nzubechukwu Damian

Winnipeg,Manitoba

Summary

Dynamic Customer Service Representative with proven expertise at Beacon Power Services, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in call center operations, I consistently deliver satisfactory resolutions, ensuring high customer satisfaction and retention. My commitment to empathy and efficiency drives exceptional service outcomes.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Beacon Power Services
Abuja Nigeria
04.2022 - 12.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Bachelor Of Administration - Business Administration And Management

University of Manitoba
Winnipeg,

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Call center experience
  • Call center operations

Languages

English
Professional Working

Timeline

Customer Service Representative

Beacon Power Services
04.2022 - 12.2022

Bachelor Of Administration - Business Administration And Management

University of Manitoba
Elobi Nzubechukwu Damian