Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elnaz Marashi

Toronto,ON

Summary

Proven achiever in sales and customer service, I excelled at Beverley Beauty Clinic by leveraging my Salesforce proficiency and exceptional customer relationship building skills. My strategic use of data analytics and goal-oriented mindset drove substantial sales growth, demonstrating a unique blend of technical and interpersonal abilities to exceed targets.

Overview

7
7
years of professional experience

Work History

Sales Development Representative

Beverley Beauty Clinic
07.2023 - Current


  • Effectively promoted and sold beauty treatments and products, contributing to a 25% increase in overall clinic revenue.
  • Achieved and exceeded monthly and annual sales targets.
  • Utilized Salesforce to manage sensitive client information and update existing and new client profiles.
  • Enhanced team performance through regular sales training sessions, role-playing exercises, and constructive feedback.
  • Maintained high levels of customer satisfaction by providing exceptional support throughout the entire sales process – from initial inquiry to post-sale followup.
  • Established relationships with prospects and customers to promote product understanding and drive sales growth.
  • Utilized persuasive sales pitches to communicate value of company products and services.


Customer Experience Associate

Scotiabank
05.2022 - 06.2023
  • Provided personalized assistance to customers, tailoring solutions to best meet their individual requirements.
  • Looked for additional ways to expand products to customers by upselling new products and services.
  • Employed active listening skills to accurately understand customer concerns and address them effectively.
  • Collaborated with team members to develop effective strategies for enhancing the overall customer experience.

Sales Associate

Suzy Shier
09.2019 - 03.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Telemarketer

Enercomfort
02.2017 - 03.2019
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Generated new leads through targeted cold calling efforts, expanding the company''s client base.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.

Education

Bachelor of Arts - Law And Society

York University
Toronto, ON
10.2022

Skills

  • Cold-calling
  • Goal-oriented mindset
  • Customer Relationship Building
  • Lead Qualification
  • Email outreach
  • Salesforce proficiency
  • Problem-Solving
  • Teamwork and Collaboration
  • Multitasking
  • Multitasking Abilities

Timeline

Sales Development Representative

Beverley Beauty Clinic
07.2023 - Current

Customer Experience Associate

Scotiabank
05.2022 - 06.2023

Sales Associate

Suzy Shier
09.2019 - 03.2022

Telemarketer

Enercomfort
02.2017 - 03.2019

Bachelor of Arts - Law And Society

York University

Similar Profiles

CREATE PROFILE
Elnaz Marashi