ELNAZ GOLSHANI
Burnaby,British Columbia
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Customer-oriented sales professional with 3 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Assistant & Cashier
OOMOMO
Burnaby, BC
10.2023 - Current
- Assisted in store merchandising, stocking shelves and setting up displays
- Handled cash register operations, including payments, returns, and exchanges
- Arranged store products on shelves and promotional displays
- Provided excellent customer service to clients in person and over the phone
- Maintained knowledge of company products and services to make informed recommendations to clients
- Recommended, select, and help locate and obtained merchandise based on customer needs and desires
- Opened and closed cash registers, balanced cash drawers, and made deposits.
Customer Service Representative
Behin Pishbord Co
Isfahan, Iran
01.2019 - 01.2020
- Answered incoming calls and responded to customer inquiries in a timely manner
- Responsible for maintaining accurate records of all outgoing mail items
- Coordinated shipping of products to customers according to scheduled timelines
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
Sales Administrative Coordinator
Marjan Tile CO
Isfahan, Iran
01.2018 - 01.2019
- Sales Support, corresponding to customer's inquiries and requests, Maintain customers information
- Generates and processes reports, orders, requests, contracts, and memos
- Maintained accurate records of all customer interactions in a timely manner utilizing CRM software
- Conducted regular follow-up calls with customers after purchase was made in order to ensure satisfaction
- Responded promptly to customer inquiries via phone or email regarding product features and benefits
- Utilized excellent communication skills when interacting with clients to understand their needs and provide solutions
- Assisted with the development of new marketing strategies for increasing product awareness and boosting sales revenues
- Provided support to sales team by preparing documents such as contracts, invoices, orders, and other related materials.
Education
MA IN LEADERSHIP BUSINESS -
Trinity Western University
06.2025
MA IN BUSINESS ADMINISTRATION -
Azad University of Iran
08.2018
BACHELOR OF BUSINESS ADMINISTRATION -
Allameh Tabatabaee university
08.2013
DIPLOMA IN SIENCE -
Isfahan University Of Technology High school
01.2009
Skills
- Exceptional customer service skills, including but not limited to strong ability to solve problems
- Exceeding Customer Expectations
- Team Leadership
- Flexible
- A high motivated work ethic person
- Computer Proficiency and Microsoft Office
- POS Software
- Product and service sales
- Staff Support
- Documentation and Reporting
- Processing Payments
- Sales Expertise
- Inside and Outside Sales
- Team Building
- Multitasking
Certification
- Principles of international contracts (Incoterms) Isfahan Chamber of Commerce, Industries, Mine & Agriculture
- Principles and techniques of international negotiations Isfahan Chamber of Commerce
- International business management Burhan Institute of Higher Education
- ICDL Statistics and Information Technology Organization of Isfahan Municipality
Timeline
Sales Assistant & Cashier
OOMOMO
10.2023 - Current
Customer Service Representative
Behin Pishbord Co
01.2019 - 01.2020
Sales Administrative Coordinator
Marjan Tile CO
01.2018 - 01.2019
MA IN LEADERSHIP BUSINESS -
Trinity Western University
MA IN BUSINESS ADMINISTRATION -
Azad University of Iran
BACHELOR OF BUSINESS ADMINISTRATION -
Allameh Tabatabaee university
DIPLOMA IN SIENCE -
Isfahan University Of Technology High school
- Principles of international contracts (Incoterms) Isfahan Chamber of Commerce, Industries, Mine & Agriculture
- Principles and techniques of international negotiations Isfahan Chamber of Commerce
- International business management Burhan Institute of Higher Education
- ICDL Statistics and Information Technology Organization of Isfahan Municipality
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