Elnaz Charmand
Winnipeg,MB
Summary
I am an undergraduate student looking for part-time employment. As well as I am an experienced sales associate who is dedicated to driving customer satisfaction and increasing company clientele. I am a motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Sales Specialist / Customer Service Associate
Lowes/Rona+
01.2021 - Current
- Calculated production, delivery, and installation costs to provide customers with accurate quotes
- Drove substantial sales through suggestive selling and by promoting add-ons
- Developed key customer relationships to increase customer clientele.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Provided first-rate service to all customers and potential customers.
Customer Service Athlete
Nike Inc
09.2022 - 07.2023
- Provided exceptional customer service regarding all merchandise
- Demonstrated expert knowledge of Nike products, services, and promotions
- Operated the cash register and handled financial transactions accurately and efficiently.
- Adapted quickly to changes in competition schedules or environments, demonstrating mental agility and composure under pressure.
Customer Service Associate
Jysk
11.2019 - 02.2021
- Monitored the sales floor to identify customers in need of assistance and merchandise requiring replenishment
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
Undergraduate -
University of Manitoba
High School Diploma -
Fort Richmond Collegiate
Skills
- Excellent Communication skills
- Leadership Skills
- Energetic self-starter
- Compassionate and Caring
- Customer service and retail merchandising expertise
- Reliable and punctual
- Fluent in Kurdish and English
- Excellent Organizational Skills
- Cash Handling
References
- Shayne Palmer, Rona+, Assistant Store Manager, (204)391-6265
- Martin Phommarath, Lowe's Administrative Support Associate, (204)250-4559
- Laurie Eagles, Teacher, (204) 253-8115
Volunteer Experience
- Manitoba Youth Soccer Association 2014/2015
- MHSAA & Basketball Manitoba Provincials 2017-2019
- Ignite Summer Camp 2018
- Kurdish Newcomers Program 2019
- Dalhousie Elementary School 2023
- NorWest Co-op Community Health Kids Camp 2024
Languages
English
Native or Bilingual
French
Professional Working
Kurdish
Native or Bilingual
Timeline
Customer Service Athlete
Nike Inc
09.2022 - 07.2023
Sales Specialist / Customer Service Associate
Lowes/Rona+
01.2021 - Current
Customer Service Associate
Jysk
11.2019 - 02.2021
Undergraduate -
University of Manitoba
High School Diploma -
Fort Richmond Collegiate
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