Elnaz Atashbarghi

• Established a new branch, and actively led soft and grand opening operations, new client acquisition and community engagement.

• Achieved the branch's 3-year goal in less than 2 years through strong sales management strategies, partnership, and coaching

• Drove high employee engagement through talent management, development and career planning

• Leveraged partners and centers of influence to establish both internal and external partnerships to support business objectives

• Coached team on client acquisition, advice and education, problem resolution and prevention at the first point of contact, and advocated for digital enablement and multichannel usage

• Partnered with the branch manager and regional leaders to ensure the operational effectiveness of the branch and maximize the performance of the team

• Inspired, orchestrated and pioneered superior retailing excellence to deliver a memorable client experience

• Provided expert advice for complex credit and investment needs
• Grew business by client acquisition and retention, and exceeded the overall annual target.
• Identified opportunities for advice, solutions, digital enablement and partner introductions.
• Proactively engaged with clients to deepen existing relationships and build rapport.
• Attracted, nurtured, and grew relationships with high-value personal and small business clients.
• Led the internal Business Banking Committee for 2 years. (Skill building sessions, updates on new features and market updates).
• Mentored and coached new advisors.

• Proactively engaged with clients in all areas of the branch and the community.
• Uncovered banking needs, provided help and advice, and identified sales and referral opportunities.
• Leveraged technology in client interactions.
• Responded to client-initiated contact, and assisted them with a full range of financial transactions.
• Proactively took ownership of resolving and preventing client banking problems.

• Proactively collaborated with internal teams to align customer/passenger engagement strategies with organizational objectives.
• Was responsible for meticulously recording all passenger information in the YVR tool and processing data pre-clearance.
• Provided high-quality care and service to the airport passengers and visitors pre and post-security.
• Supervised the clearance of transit baggage, and translated Customs and Border Protection interviews
• Collaborated with internal departments and aircraft crew members to ensure customer service needs were met.
• Trained and mentored new ambassadors in the airport.

• Administered store and sales associates in the absence of the manager.
• Created extraordinary shopping experiences for customers by being friendly, helpful, patient, and polite.
• Oversaw the store operation tasks for opening and closing.
• Trained and coached new associates.
• Actively contributed to displays of merchandise to adhere to company standards, customer satisfaction and improved daily sales.