Elnaz Akbari
Coquitlam,BC
Summary
Offering over 8 years of retail experience. Effectively boost add-on sales with good interpersonal communication skills. Professional and friendly with remarkable customer service and sales abilities. Ready to help team to achieve company goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cashier
IGA
07.2023 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Cashier
IGA
11.2022 - 06.2023
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
Saks Off 5TH Park Royal
09.2022 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Sales Associate and Cashier
Old Navy
07.2022 - 09.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Customer Service Representative
Shahrvand Hypermarket
01.2015 - 01.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Associate
Shahrvand Hypermarket
01.2013 - 01.2015
Cashier
Shahrvand Hypermarket
01.2010 - 01.2013
Education
12th Standard (pre-university) and diploma - Experimental Science
Tehran
Tehran, Iran06.2005
Skills
Customer Service
Time management
Written and verbal communication
Cash handling expertise
Problem-Solving
Teamwork and Collaboration
Sales Development
Attention to Detail
References
Available upon request
Hobbies and Interests
- Sports
- Learning
- Cooking
Languages
English
Full Professional
Persian
Native or Bilingual
Certification
- Certified First Aid Level 1, Metro Safety Training - 05/21/2024
- Certified FOODSAFE Level 1, ADVANCE Continuing Education Ltd - 04/20/2024
- Certified Skating Instructor, Iran Roller Skating Federation - 06/19/2010
Timeline
Cashier
IGA
07.2023 - 03.2024
Cashier
IGA
11.2022 - 06.2023
Sales Associate
Saks Off 5TH Park Royal
09.2022 - 11.2022
Sales Associate and Cashier
Old Navy
07.2022 - 09.2022
Customer Service Representative
Shahrvand Hypermarket
01.2015 - 01.2016
Sales Associate
Shahrvand Hypermarket
01.2013 - 01.2015
Cashier
Shahrvand Hypermarket
01.2010 - 01.2013
12th Standard (pre-university) and diploma - Experimental Science
Tehran
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