Elmira Shiraqai
Newmarket,ON
Summary
Client-oriented sales and marketing specialist with collaborative history working with clients from previously untapped market sectors to add strategic business value and generate leads. Creative channel developer with long-term strategic client retention strategy and product lifecycle innovation. Data-driven marketing strategist with extensive product lifecycle management and statistical modeling experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales and Marketing Specialist
Diyar Immigration
03.2023 - Current
- Analyzed sales and marketing data for improved strategies.
- Implemented, executed and strategically expanded business channel partnerships and program initiatives.
- Managed sales promotions and marketing strategies on major social media sites.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
Client Care and Sales Representative
YLG
08.2020 - 12.2020
- Serves customers and meeting customer needs
- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to contact existing or potential sales outlets and other sales factors
- Adjusts content of sales presentations by studying type of sales outlet or trade factor
- Focuses sales efforts by studying existing and potential volume of dealers
- Submits orders by referring to price lists and product literature
- Keeps management informed by submitting activity and results reports, such as daily reports, weekly work plans, and monthly and annual territory analyses
- Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques
- Recommends changes in products, service, and policy by evaluating results and competitive developments
- Resolves customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management
- Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies
- Provides historical records by maintaining records on area and customer sales
- Contributes to team effort by accomplishing related results as needed.
Sale Manager
ASL, Tehran
10.2014 - 03.2019
- Defining market, analyze, and segment existing customers
- Conduct SWOT analysis
- Set goals and create targets
- Develop strategies to accomplish goals Review and track results
- Measure sales' team performance using social Selling Index (SSI)
- Position and reps as industry thought leaders
- Leverage relevant content to increase engagement and build trust
- Easily track emails, calls, and meeting
- Automate repetitive tasks to focus on building relationships and closing deals
- Establish goals to measure and manage modern selling and get result
- Create plan to ensure adoption and success
- Track team's individual sales activities
- Keep reps motivated to stay course
- Continually tweak program to yield better results over time
Customer Sales Representative
Darugar, Tehran
02.2013 - 10.2014
- Supports customers by providing helpful information, answering questions, and responding to complaints
- Help insure that customers are satisfied with products, services and features
- Manage customer queries and complaints - Maintaining positive, empathetic, and professional attitude toward customers at all time
- Communicating with customers through various channels
- Managing team of junior customer service representative
- Providing feedback on efficiency of customer service process
- Communicating and coordinating with colleagues as necessary
- Ensure customer satisfaction and provide professional customer support
- Described product highlights and benefits to help guide purchasing decisions
Customer Sales Assistant
Infotech, Tehran
01.2010 - 02.2013
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelor's Degree - Informa, Electronic Commerce
Applied Science University
Tehran, Iran10.2017
Associate of science - Sta
Payame Noor University (PNU)
Tehran, Iran06.2013
Skills
- Team Leadership
- Performance Tracking and Evaluations
- Brand-Building Strategies
- Rapport and Relationship Building
- Outstanding customer service and communication skills
- Problems Solving abilities , Sales Public Speaking and Focused in IT engineering (E-Commerce)
- Customer relationship Management (CRM)
Languages
Persian
Native or Bilingual
English
Full Professional
Certification
1- Internal Audit Based on ISO 9001:2008
2- Description, Documentation Based on ISO 9001:2008
3- Health, Safety and Environment (HSE) Management System Course
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Sales and Marketing Specialist
Diyar Immigration
03.2023 - Current
Client Care and Sales Representative
YLG
08.2020 - 12.2020
Sale Manager
ASL, Tehran
10.2014 - 03.2019
Customer Sales Representative
Darugar, Tehran
02.2013 - 10.2014
Customer Sales Assistant
Infotech, Tehran
01.2010 - 02.2013
Bachelor's Degree - Informa, Electronic Commerce
Applied Science University
Associate of science - Sta
Payame Noor University (PNU)
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