ELMIRA SEDIGHI

Experienced in client and youth support, focusing on achieving results and managing complex cases with high needs. Led the successful resettlement of government-assisted refugee clients, ensuring adherence to Resettlement Assistance Program (RAP) guidelines of IRCC (Immigration, Refugees and Citizenship Canada). Skilled in evaluating and addressing clients' needs, crisis interventions, and prioritizing their welfare. Proficient in completing IRCC governmental documents and processes. Strong communication abilities, conducting informative Resettlement Assistance Program orientations for clients transitioning to life in Canada and delivering vital information. Specialized in human services with a focus on family interactions. Exceptional planning skills, highly organized, and experienced in working with diverse client groups. Actively participates in departmental strategy meetings and resolves emergency issues. Coaching and Crisis managing families and individuals struggling through life. Technically proficient in Microsoft Office, Excel, internet navigation, and database management. Fluent in English, Dari, and Farsi with professional interpretation skills. Recognized as an outstanding learner at Job IN Cross Cultural Learner Center. Holds valid First Aid and CPR certifications. Member of CCPA (Counselling and Psychotherapy Association) with ASIST certification.

Experienced with managing client relationships to ensure satisfaction and retention. Utilizes strategic planning and problem-solving skills to address and resolve client issues effectively. Track record of fostering long-term partnerships through excellent communication and tailored client strategies.

• ASIST (CMHA), 12/31/25
• Course Webinar: Developmental Disabilities, Autism, and strategies for navigating the service sector (OCASI), 12/31/25
• Counselling Summit: trauma focused counselling, power of emotional intelligence (MHA), 12/31/25
• Completed recognition of mental distress in Refugees - CAMH, 12/31/24
• Course completion of communication skills - CCLC, 12/31/24
• Course completion of recognizing the Indigenous community - CCLC, 12/31/24
• Course completion of Safe environment for LGBTQ+ community - CCLC, 12/31/24
• Course completion on Indigenous and first nations - CCLC, 12/31/24

• Food Bank, London, ON, 2022
• YMCA (Before and after school), London, ON, 2022
• Cross cultural learner center (CCLC), London, ON, 2022

• The comparison of personality traits and attitude towards relations before marriage in couples with and without infidelity experience., M.Sc. thesis, 2017
• How things work, 2010

• Client success manager/Resettlement counsellor, Cross cultural learner center (CCLC), London, ON, 09/01/22 - 09/30/24, Assisted and settled over 400 refugees upon arrival to London until their permanent settlement., Entered accurate data for over 200 families in data base system processed (ICORA) with IRCC (Canada Immigration)., Provided email reports and handled complex and high demand clients in coordination with other facilities like Children Aid society and London health in time sensitive manner., Providing more than 11 orientation in course of 2 weeks with new comer families and informing them how to adjust in Canada., Opening bank accounts and OHIP cards and regular health follow ups for clients., Offered extensive information and referrals concerning eligible community services and programs., Actively participated in departmental strategy meetings to identify and resolve emergency issues and service gaps., Actively looking for suitable housing and cooperating with companies for the residency lease agreements., Counseling and guiding with workshops to enhance job search, Resume and placements., Working with Youth and introducing existing programs.
• Counselor/Life Coach, Robon Sazeh company, Tehran, 06/01/18 - 12/31/22, Support life-work balance., Conflict resolutions and resolving family issues so it won't conflict with work., Mental health support for families living apart for long period of time., Parental guidance and helping with behavioral issues within family., Educational and counselling groups and workshops., Referral to External resources and communities., Working with families and individuals with addiction and trauma.
• Translator, Journalist and freelance writer, Hamshahri news paper, Tehran, 09/01/08 - 09/30/10, Translating news content in sensitive manner from English to Farsi., Active search and fact check regarding news and information publications., Constant media monitoring and close collaboration with other journalists and editors.

I got Outstanding job award for my active role in 2023 regarding group settlement of more that 200 refugees in less than 3 months.