Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elmira Rashidi

Dundas,ON

Summary

Experience in addressing customer needs and complaints Skillful in preparing technical report Able to find conflict resolution without losing self-composure Proficient with Microsoft Office High organized, detail-oriented, adaptable,, ship, and receive warehouse items Well-qualified [Job 6Title] proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Experienced customer service professional bringing 6 years of coordinating shipments, collaborating with freight carriers and managing customer needs.. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Meticulous, resilient and flexible in handling diverse issues. . Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Analytical individual adept in overseeing distribution of goods and services to drive timely delivery. Experienced in implementing cost-effective shipping solutions and tracking progress of shipments. Possesses comprehensive understanding of supply chain operations and latest logistic technology. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

18
18
years of professional experience

Work History

Logistics Team Member

IKEA
07.2020 - Current
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
  • Processed and entered customer orders into database and provided proactive customer service for accounts.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
  • Tracked orders and notified customers of status or potential delays.
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors
  • Verified transactions, product orders and shipping dates and entered information into databases and reports

Customer Service Representative

Subway Restaurant
01.2019 - 01.2020
  • Customer service team member.
  • Help employees take customer.
  • Responded to customer requests for products, services, and company information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Answered constant flow of customer calls with minimal wait times
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Answered customer telephone calls promptly to avoid on-hold wait times

Sales Manager

Iranian Lead and Zinc P&D Co
01.2014 - 01.2018
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Recruited and hired top-level talent to add value and expertise to sales department.

Mining Engineer

Jahan Nemov Co
01.2010 - 01.2014
  • Prepared monthly report of mining production
  • Developed and designed geological maps.

Teacher

Kheradvarzan secondary school
01.2009 - 01.2010
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Incorporated multiple types of teaching strategies into classroom.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Supported student physical, mental, and social development using classroom games and activities.

Professor Assistant

Payam Noor University
01.2008 - 01.2009
  • Evaluated and supervised student activities and performance levels to provide reports on academic progress.
  • Helped struggling students by providing support outside of classrooms and consistently checking in on progress.
  • Applied innovative teaching methods to encourage student learning objectives.
  • Built strong rapport with students through class discussions and academic advisement.
  • Supported DR Ahmad Khakzad professors in 2-person classes by completing tasks quickly and accurately

Teacher Assistant, •Field research coordinator

patients Association
01.2006 - 01.2008
  • Member of student union
  • Volunteer over 2 years
  • Iran Diabetics, Help patients get proper treatment
  • Enroll new patients and refer them to specialist
  • Graded assignments and reported individual progress to teacher
  • Organized and led practice, research and lab assignments
  • Reviewed lesson material with students individually or in small groups
  • Handed out classroom materials, like pencils, paper, and crayons
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher

Education

Master of Science - Economic Geology, Science and research

Azad University
Tehran,Iran
2012

Bachelor of Geology -

Payam Noor
Miyaneh,Iran
2009

Skills

  • Corrective Actions
  • Special Requests
  • Warehouse and Transportation Operations
  • Inventory Management
  • Team Meetings
  • Large Order Fulfillment
  • Ability to Work Independently
  • Work Assignments
  • Shipping Documentation
  • Inspecting Goods
  • Logistics Understanding
  • Education Administration
  • Grading
  • Group and Individual Instruction
  • Microsoft Windows
  • Customer Service

Timeline

Logistics Team Member

IKEA
07.2020 - Current

Customer Service Representative

Subway Restaurant
01.2019 - 01.2020

Sales Manager

Iranian Lead and Zinc P&D Co
01.2014 - 01.2018

Mining Engineer

Jahan Nemov Co
01.2010 - 01.2014

Teacher

Kheradvarzan secondary school
01.2009 - 01.2010

Professor Assistant

Payam Noor University
01.2008 - 01.2009

Teacher Assistant, •Field research coordinator

patients Association
01.2006 - 01.2008

Master of Science - Economic Geology, Science and research

Azad University

Bachelor of Geology -

Payam Noor
Elmira Rashidi