Sales Associate/Cashier Team Lead
Browns Shoes
09.2025 - Current
Elmira Hesam
Toronto,ON
Timeline
Cashier/E-Commerce Assistant
Sporting Life
10.2024 - 11.2025
Immigration Assistant
AMH Immigration
08.2024 - 10.2024
Immigration Assistant
Visa Toronto
03.2023 - 09.2024
Bachelor - Software Engineering
Islamic Azad University
2013.07 - 2017.01
Work History
Sales Associate/Cashier Team Lead
Browns Shoes
Toronto, ON
09.2025 - Current
- Assisted customers in product selection and inquiries to enhance shopping experience.
- Maintained knowledge of current promotions and sales to effectively inform customers.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
- Organized merchandise displays to optimize store layout and enhance visual appeal.
- Collaborated with team members to meet daily sales targets and improve customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Adapted to changing priorities and retail trends, maintaining flexibility in service delivery.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Developed strong relationships with repeat customers through friendly service interactions.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Cashier/E-Commerce Assistant
Sporting Life
Toronto, ON
10.2024 - 11.2025
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Assisted customers with inquiries, providing exceptional service and resolving issues promptly.
- Maintained clean and organized checkout area to enhance customer experience.
- Handled cash, credit, and electronic payments following company policies and procedures.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Immigration Assistant
AMH Immigration
Richmond Hill, ON
08.2024 - 10.2024
- Assisted clients in completing immigration forms and applications accurately.
Immigration Assistant
Visa Toronto
Toronto, ON
03.2023 - 09.2024
- Compiled client application packets and included relevant documentation to present strongest case for successful outcome.
- Assisted clients with immigration application completion to improve timeliness of case review and disposition.
- Increased accuracy in document preparation through meticulous attention to detail in proofreading forms and supporting materials.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Education
Bachelor - Software Engineering
Islamic Azad University
Iran 2013.07 - 2017.01
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Cash handling
- Money handling
- Cash register operation
- Retail store operations
Summary
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Work Preference
Work Type
Full TimeLocation Preference
On-SiteLanguages
Persian
Bilingual or Proficient (C2)