Elmer Sandoval
Burnaby,BC
Summary
Detail oriented team player and dependable candidate, willing to take on added responsibilities to meet team goals, friendly and always self-motivated to help team and customer needs. Great communicative team player, always going for the extra mile to help customer needs, outgoing, and helpful.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Rogers Arena
01.2024 - Current
- Increased sales revenue by building strong rapport with customers recommending products
- Dynamically engaging with customer to go the extra mile and facilitating end-to-end experience
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings
- Interacted with guests to ensure loyalty by offering product knowledge
- Stocked merchandise, clearly labeling items, and arranging according to size and color.
Sales Agent
IKEA
09.2023 - 12.2023
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions about sizing accessories, and merchandise care
- Assessed customer needs and utilized suggestive selling techniques to drive sales and accomplish targets within 90%
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Answered questions about store policies and addressed customer concerns.
Team Leader
Vacasa Vacation Rentals
01.2022 - 09.2023
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance
- Adhering to guest safety policies and procedures to maintain a safe guest environment
- Received guest and employee feedback and establish supportive and productive relationships with all team members.
Server/Host
Tacos Y Mariscos El Taurino (Part Time)
02.2023 - 09.2023
- Bussed and reset tables to keep dining room and work areas clean
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times
- Received guest feedback and partner with store leadership to take appropriate action and make it right for guests
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Customer Service Representative
Telus International
06.2021 - 12.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Resolved customer complaints with empathy, resulting in increased loyalty
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Representative
Teleperformance
12.2017 - 05.2021
- Building trusting relationships with customers understanding their needs.
- Proactively offering appropriate solutions to create high customer satisfaction.
- Adhering to client’s policies, procedures, and industry compliances.
- Working collaboratively as a team member with a goal to achieve a high-quality standards.
Education
Associate of Arts - Interior Design
LaSalle College
Vancouver, BC04.2025
Bachelor of Arts - Culinary Arts
APAC, Culinary Arts
San Salvador, El Salvador11.2017
Skills
- Attention to Detail
- Friendly & Outgoing
- Adaptable & Flexible
- Multi-Tasking
- Problem-Solving
- Written & verbal communication
- Customer Service
- Office 365 & Sharepoint
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Sales Associate
Rogers Arena
01.2024 - Current
Sales Agent
IKEA
09.2023 - 12.2023
Server/Host
Tacos Y Mariscos El Taurino (Part Time)
02.2023 - 09.2023
Team Leader
Vacasa Vacation Rentals
01.2022 - 09.2023
Customer Service Representative
Telus International
06.2021 - 12.2021
Customer Service Representative
Teleperformance
12.2017 - 05.2021
Associate of Arts - Interior Design
LaSalle College
Bachelor of Arts - Culinary Arts
APAC, Culinary Arts
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