Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Elmer Sandoval

Burnaby,BC
Elmer Sandoval

Summary

Dedicated professional and student with extensive experience in customer service, retail and sales industry. Solid team player with outgoing, positive and proven skills in establishing rapport with clients and multitasking skills. Talented in customer relations, problem solving and bilingual. Currently enrolled in "Interior Design" program to enhance my knowledge and passion for interior design.

Overview

6
years of professional experience
1
year of post-secondary education
2
Languages

Work History

IKEA
Richmond, BC

Sales Agent
2023.10 - 2023.12 (2 months)

Job overview

  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Retained excellent client satisfaction ratings through outstanding service delivery.

Tienda O El Salvador
Antiguo Cuscatlan, El Salvador, La Libertad, El Salvador

Retail Associate
01.2023 - 09.2023

Job overview

  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.

Vacasa Vacation Rentals
Santa Tecla, El Salvador

Team Leader
01.2022 - 01.2023

Job overview

  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Management within 15 persons within strengths and opportunity points., as well providing support over 100 agents throughout working hours.

Telus International
Santa Tecla, El Salvador

Customer Service Representative
12.2019 - 12.2021

Job overview

  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Advisory over 15 calls per day.

AT&T
Santa Tecla, La Libertad

Customer Service and Sales Representative
12.2017 - 12.2019

Job overview

  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

LaSalle College, Vancouver.
Vancouver, BC

Associate of Arts from Interior Design
10.2023 - Current

Academia De Artes Culinarios APAC
Santa Tecla, El Salvador

Bachelor of Culinary Arts from Culinary Arts
12.2016 - 11.2017

Skills

    Client Service

undefined

Timeline

LaSalle College, Vancouver.

Associate of Arts from Interior Design
10.2023 - Current

Sales Agent

IKEA
2023.10 - 2023.12 (2 months)

Retail Associate

Tienda O El Salvador
01.2023 - 09.2023

Team Leader

Vacasa Vacation Rentals
01.2022 - 01.2023

Customer Service Representative

Telus International
12.2019 - 12.2021

Customer Service and Sales Representative

AT&T
12.2017 - 12.2019

Academia De Artes Culinarios APAC

Bachelor of Culinary Arts from Culinary Arts
12.2016 - 11.2017

Similar Profiles

CREATE PROFILE
Elmer Sandoval