Elmer Dulay
Vancouver,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Cabin Crew Training Specialist
Air Canada
06.2023 - Current
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Produced training materials and gathered resources to equip crew members with learning opportunities.
- Designed and executed training programs for new and existing crew members to provide knowledge, skills and techniques in performing tasks.
- Evaluated value of training programs to determine achievement of desired outcomes, applying necessary modifications.
- Liaised with other departments to coordinate training activities and resolve any issues or concerns.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Flight Attendant
Air Canada
06.2022 - 06.2023
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Answered passenger questions and provided solutions to issues arising during flights.
Inflight Training Manager
GlobalX Airlines
09.2021 - 05.2022
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Coordinated technical training and personal development classes for staff members.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
Inflight Supervisor
American Airlines
09.2018 - 09.2021
- Assessed and responsively adjusted to dynamic field conditions to provide personnel with clear and strategic leadership.
- Analyzed and reported on key performance metrics to senior management.
- Evaluated employee performance and coached and trained to improve weak areas.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Inflight Instructor Manager
American Airlines
11.2013 - 09.2018
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Managed development of e-learning training materials and activities to enhance learning experiences.
- Conducted research and analysis of learning needs of employees to develop targeted training programs.
Education
Bachelor of Science - Nursing
McGill University
Montreal, QCSkills
- Time Management
- Business Analysis
- Reading Comprehension
- Service Quality
- Flight Management
- Investigate Incidents
- Employee Performance Evaluations
French, English, Spanish
Fluent
Timeline
Cabin Crew Training Specialist
Air Canada
06.2023 - Current
Flight Attendant
Air Canada
06.2022 - 06.2023
Inflight Training Manager
GlobalX Airlines
09.2021 - 05.2022
Inflight Supervisor
American Airlines
09.2018 - 09.2021
Inflight Instructor Manager
American Airlines
11.2013 - 09.2018
Bachelor of Science - Nursing
McGill University
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