El Mehdi Koubri
North York,ON
Summary
Professional sales-focused manager with [6] years of management experience in diverse fields. Proven history of building relationships with satisfied customers. Equally skilled as management leader and meticulous number cruncher focused on overall operational performance.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Dollarama
North York, ON
10.2019 - Current
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Supervised payroll corrections for accuracy and duplications.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
- Trained and managed associates in customer service and sales techniques.
Assistant Store Manager
MINISO
Toronto, ON
04.2019 - 08.2019
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
- Maintained high levels of organization in store by directing customers and replenishing merchandise.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Answered questions about store policies and concerns to support positive customer experiences.
- Reviewed and resolved differences between accounting information and cash drawer.
Store Manager
MINISO
Casablanca, Morocco
07.2017 - 04.2019
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Created work schedules according to sales volume and number of employees.
- Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Trained and developed new associates on POS system and key sales tactics, which improved process flows.
- Managed [22 empl]. successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control and store opening and closing procedures.
- Hired, trained and evaluated personnel in sales and marketing.
Assistant Store Manager
Marwa
Casablanca, Morocco
03.2013 - 11.2015
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Scheduled staff and delegated duties to employees.
- Helped manage a team of 10-12 employees.
- Received new stock inventory upon arrival .
- Cashing out customers.
- Sales and customer advice.
- Trained new-hires on [Merchandising] procedures to better service customers.
Education
DEC - Business Management
IGA
Casablanca06.2016
Bachelor of Science - Commerce
OPPT
Casablanca06.2013
Diploma - Hairdressing
Modcof School
CasablancaSkills
- Reliable
- Responsible
- Ambitious
- Staff Supervision
- Business Development and Planning
- Scheduling
- Goals and Performance
- Sales Goals
- Visual Merchandising
- Technically proficient on the Microsoft Office suite — Word, Excel, Outlook Express
- Multilingual — English, French and Arabi
- G License And Forklift License
Timeline
Assistant Store Manager
Dollarama
10.2019 - Current
Assistant Store Manager
MINISO
04.2019 - 08.2019
Store Manager
MINISO
07.2017 - 04.2019
Assistant Store Manager
Marwa
03.2013 - 11.2015
DEC - Business Management
IGA
Bachelor of Science - Commerce
OPPT
Diploma - Hairdressing
Modcof School