El Mehdi EL Ghouat
Ottawa,ON
Summary
Proven track record in enhancing customer satisfaction and hygiene standards at Quick Restaurant, showcasing strong problem-solving and customer service skills. Excelled in fast-paced environments, significantly improving guest experiences and operational efficiency. Demonstrated reliability and a cooperative attitude, adept in teamwork and maintaining professional appearance.
Overview
3
3
years of professional experience
Work History
Commercial Cleaner
Quick Restaurant
Morocco, Marrakech
02.2021 - 09.2022
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Maintained clean, neat, and professional entrances.
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
Restaurant Waiter
Hotel Diwane Marrakech
Morocco, Marrakech
10.2022 - 06.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
Cashier Assistant
Marjane Supermarket
Morocco, Marrakech
07.2023 - 04.2024
- Met customer needs through polite, friendly and attentive service.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Bagged items securely to minimize breakages and reduce losses.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
Education
Bachelor of Science - Commerce
Sup De Co
Morocco, Marrakech08.2015
Skills
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Patience and Empathy
- Basic Math
- Professional Appearance
- Relationship Building
- Customer Assistance
- Active Listening
- Reliable and Responsible
- Cooperative Attitude
- Team Collaboration
Languages
French
Full Professional
Arabic
Native or Bilingual
Timeline
Cashier Assistant
Marjane Supermarket
07.2023 - 04.2024
Restaurant Waiter
Hotel Diwane Marrakech
10.2022 - 06.2023
Commercial Cleaner
Quick Restaurant
02.2021 - 09.2022
Bachelor of Science - Commerce
Sup De Co