Elmark Sotto
Pasig City
Summary
Proven in delivering upscale hospitality and guest services at BSA Twin Towers Hotel, I excel in luggage transport and fostering strong guest relations. My adeptness in safety procedures and interpersonal skills significantly enhanced guest satisfaction. Achievements include streamlining guest flow and loyalty through exceptional service and maintenance acumen.
Customer-centered Bellman offering 3 years of experience interacting with sophisticated clientele. Great at prioritizing tasks and resolving issues with calm demeanor and timely solutions. Effective communicator with proven history of tact, diplomacy, and professionalism.
Overview
5
5
years of professional experience
Work History
Bellman Attendant
BSA Twin Towers Hotel
11.2022 - Current
- Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Explained important features of guest rooms to travelers.
- Notified front desk manager of any guest issues in need of additional attention.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums, and concerts.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
Hotel Room Attendant
BSA Twin Towers Hotel
11.2019 - 11.2022
- Replenished guest room water glasses, toiletries, and paper products.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Checked appliances in guest rooms to determine good working order.
- Handled requests for extra linens, toiletries and other supplies.
Education
Bachelor of Science - Computer Engineering
Rizal Technological University
Pasig CityHigh School Diploma -
Rizal High School
Pasig City 06-2007
Skills
- Minor maintenance
- Basic housekeeping duties
- Suitcase storage
- Luggage deliveries
- Safety policies and procedures
- Valet assistance
- Luggage transport
- Strong interpersonal skills
- Guest services
- Upscale hospitality
- Guest relations
- Guest flow
Languages
English
Professional Working
Timeline
Bellman Attendant
BSA Twin Towers Hotel
11.2022 - Current
Hotel Room Attendant
BSA Twin Towers Hotel
11.2019 - 11.2022
Bachelor of Science - Computer Engineering
Rizal Technological University
High School Diploma -
Rizal High School
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