Elma Llena
Anchorage,Alaska
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Provider Enrollment Specialist
Gainwell Technologies
Anchorage, Alaska
05.2023 - Current
- Reviewed and updated provider enrollment applications to ensure accuracy and completeness of information.
- Assisted providers with the completion of their application packages, including obtaining all necessary documents.
- Performed verification checks for new provider enrollments in accordance with company policies and procedures.
- Provided guidance to providers on the enrollment process, timelines, and requirements.
- Participated in regular meetings with stakeholders to discuss progress on projects related to new enrollments.
- Responded promptly to inquiries from providers regarding their status within the network.
- Handled new enrollments by entering customers' data and reviewing information.
Call Center Specialist
Medical Park Family Care
Anchorage, Alaska
06.2021 - 08.2023
- Answered incoming calls promptly and professionally.
- Provided customer service to callers, including resolving issues and answering inquiries.
- Maintained accurate records of customer interactions and transactions.
- Operated telephone systems to respond to incoming calls and transferred calls accordingly.
- Developed strong relationships with customers by providing personalized attention and services in a timely manner.
- Demonstrated ability to remain calm during challenging situations with difficult customers.
Food Service Worker
NANA Management in ANTHC Patient Housing
Anchorage, Alaska
07.2021 - 03.2022
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Served meals to customers in a friendly and courteous manner.
- Greeted customers upon arrival in the dining area.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Monitored inventory levels of food items used during meal services.
Front Desk Receptionist
Alex Hotel & Suites
Anchorage, Alaska
07.2019 - 11.2020
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Accounting Assistant ( Back Office )
Alex Hotel & Suites
Anchorage, Alaska
07.2019 - 11.2020
- Classified and summarized financial data to compile and enter in financial records
- Accessed financial information to answer questions and gather details about specific accounts.
- Checked postings and documents for correctness, accuracy and proper coding.
- Reconciled or entered report discrepancies found in financial records.
Education
Bachelor of Science - Business Administration in Financial Management
St. Peter's College
Philippines03-2014
Skills
- Healthcare knowledge
- Effective written and verbal communication
- Innovation and Creativity
- Marketing knowledge
- Data entry skills
- Customer service expertise
Timeline
Provider Enrollment Specialist
Gainwell Technologies
05.2023 - Current
Food Service Worker
NANA Management in ANTHC Patient Housing
07.2021 - 03.2022
Call Center Specialist
Medical Park Family Care
06.2021 - 08.2023
Front Desk Receptionist
Alex Hotel & Suites
07.2019 - 11.2020
Accounting Assistant ( Back Office )
Alex Hotel & Suites
07.2019 - 11.2020
Bachelor of Science - Business Administration in Financial Management
St. Peter's College
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