Elly Ha
North York,ON
Summary
Dynamic leader and multi-tasker with a proven track record at Air Canada, enhancing team performance and passenger satisfaction. Expert in fostering cross-functional collaboration and process improvement. Skilled in Korean traditional performance, demonstrating exceptional cultural competency and communication. Renowned for elevating service quality and resolving complex issues, embodying positivity and high morale in high-stakes environments. With having the background cultural skills and experiences dealing with Korean people, I am more than confident to provide what is needed with my Korean language fluency.
Overview
26
26
years of professional experience
Work History
In-flight Service Director
Air Canada, Lester B. Pearson International Airport
05.2004 - Current
- Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increasing productivity.
- Forged strong teamwork with other crew members as well as maintained safe, healthy, and fun relationship with passengers.
- One of the managers said "Where Elly is, where happiness starts!"
Customer Service Supervisor
Northwest Airlines
07.1998 - 05.2004
đź‘Ť Placed safety as a priority at all times.
- Promoted a positive work environment through open communication, fostering team collaboration and high morale.
- Collaborated with other agents to address recurring customer concerns, improving overall service quality as well as on-time performance
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
High School Diploma -
Glenforest Secondary School
Mississauga, ONBachelor of Arts - Political Science
University of Toronto
Toronto, ON11.2002
Skills
- Emcee in a various event : spring and fall senior university at Vaughan community centre since 2018
- workshop as a korean traditional performing artist in TDSB, university of Waterloo, senior support classes sponsored by government , and etc
- Korean traditional dance performer : performed at TIFF, Battery city in Windsor, Fort Henry Tatoo in Kingston, Hong Fuk mental health fundraising Gala, Arirang long term care, Vaughan Presbyterian Church, and etc
- Performance stage team leader at Vaughan Children's Choir
- Most importantly, I am a great multi-tasker who can balance full time work, raising two great children, cultural performing, as well as volunteering community works
Languages
English
Native or Bilingual
Korean
Native or Bilingual
French
Professional Working
Timeline
In-flight Service Director
Air Canada, Lester B. Pearson International Airport
05.2004 - Current
Customer Service Supervisor
Northwest Airlines
07.1998 - 05.2004
High School Diploma -
Glenforest Secondary School
Bachelor of Arts - Political Science
University of Toronto
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