Elliott Klappenbach
Mammoth Lakes
Summary
Customer-savvy and accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Experienced in managing a team with professionalism and efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
FOH Team Member
Levy
11.2024 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
Server
Mellow Mushroom
09.2022 - 04.2024
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Summer Camp Director
Camp Rockmont For Boys
05.2021 - 07.2023
- Monitored safety and procedures pertaining to complete supervision of campers and staff.
- Set up schedules to compliment counselors and staff strengths.
- Enhanced camper experience by developing and implementing diverse and engaging programs for various age groups.
- Created and oversaw implementation of schedules and procedures for about 20 staff and 80 campers.
Server
Dan'l Boone Inn
12.2021 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Retail Store Associate
Walmart
03.2020 - 08.2021
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Worked efficiently alongside other associates to successfully carry out day-to-day activities
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Answered telephone to give callers store information and look up order details.
Education
No Degree - Communications Electronic Media/broadcasting
Appalachian State University
Boone, NC05.2026
Skills
- Customer Service
- Teamwork and Collaboration
- Clear Communication
- Task Prioritization
- Order Accuracy
- Guest Engagement
- Health Code Compliance
- Problem-Solving
- Phone etiquette
- Point of sale systems
Certification
- ServeSafe Certified, Levy - December 2024
- RBS certified, Levy- December 2024
Timeline
FOH Team Member
Levy
11.2024 - Current
Server
Mellow Mushroom
09.2022 - 04.2024
Server
Dan'l Boone Inn
12.2021 - 08.2022
Summer Camp Director
Camp Rockmont For Boys
05.2021 - 07.2023
Retail Store Associate
Walmart
03.2020 - 08.2021
No Degree - Communications Electronic Media/broadcasting
Appalachian State University
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