Summary
Overview
Work History
Skills
Timeline
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Elliott Gardner

Summary

Dynamic IT Consultant with a proven track record at ITDNA Consulting, enhancing network performance and reducing downtime through proactive maintenance. Skilled in critical thinking and customer service, I empower teams with tailored training, ensuring effective use of technology and improved operational efficiency. Committed to delivering exceptional results and fostering strong client relationships.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

IT Consultant

ITDNA Consulting
09.2022 - Current
  • Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
  • Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
  • Developed clear specifications for project plans using customer requirements.
  • Implemented and managed operating systems and software, security systems and intrusion detection systems.
  • Recommended and installed upgrades and helped businesses to plan for technology to match growth.
  • Optimized network performance through proactive monitoring, configuration adjustments, and hardware upgrades, resulting in improved connectivity and speed.
  • Delivered tailored training programs, empowering staff with knowledge to leverage new systems and tools effectively.

Courier

UPS
06.2022 - 06.2023
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Ensured the safety of packages by properly handling fragile items during transportation and storage.
  • Handled sensitive documents securely, maintaining confidentiality and protecting client information.
  • Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
  • Verified package information to check for accuracy and completeness.
  • Managed inventory at distribution centers, contributing to organized operations and smooth workflows.
  • Handled sensitive packages with care, ensuring they arrived in perfect condition.
  • Improved company reputation with consistent, reliable deliveries.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.

Shift Manager/Key Holder

Burger King
04.2018 - 10.2021
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Improved shift efficiency by streamlining processes and implementing time-saving strategies.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Scheduled employee shifts, balancing workload fairly while accommodating individual preferences and availability when possible.
  • Developed professional relationships to improve retention of key customers.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Computer proficiency
  • Guest services
  • Conflict resolution
  • Complaint handling
  • Cash handling
  • Customer satisfaction

Timeline

IT Consultant

ITDNA Consulting
09.2022 - Current

Courier

UPS
06.2022 - 06.2023

Shift Manager/Key Holder

Burger King
04.2018 - 10.2021

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Elliott Gardner